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Telesales Supervisor – Medicare Sales Team
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Telesales Supervisor – Medicare Sales Team Job Description: Lead With Purpose – Make an Impact in Healthcare Sales Telesales Supervisor – Medicare Sales Team Location: The Hive, powered by BroadPath in Kapolei, HI Ready to take your leadership skills to the next level? Join our growing team as a Telesales Supervisor based out of The Hive in Kapolei, HI - with a flexible hybrid schedule combining on-site and remote work. In this key role, you’ll lead a high-performing team of licensed sales agents who help consumers enroll in Medicare Advantage and Prescription Drug Plans. This is your chance to step into a rewarding leadership role in a fast-paced, compliance-driven environment — with competitive pay, a hybrid schedule, and the opportunity to shape success for others. Why This Leadership Role Stands Out Lead with impact. Be a mentor, motivator, and strategic leader as you guide telesales agents through peak enrollment seasons and beyond Drive performance. Monitor KPIs, coach in real time, and implement strategies to hit daily, weekly, and monthly sales goals Stay connected. Take live consumer calls in the off-season to sharpen your skills and stay in tune with frontline challenges Shape success. Help new hires thrive from the training room to the sales floor by partnering with trainers and participating in classroom activities Compensation Highlights Competitive pay at $32.00 per hour Full-time position with performance-driven responsibilities Eligible for medical and 401(k) benefits after a standard eligibility period Hybrid Work Flexibility This is a hybrid role based at our Kapolei, HI office. Onsite presence is required during key business periods including training, nesting, team events, and coaching sessions. Primary location: 949 Kamokila Blvd, Kapolei, HI 96707 Must be able to reliably commute to the office on a regular (or as-needed) basis Program Schedule Full-time Training Schedule: Monday-Friday, 8:00 AM–4:30 PM HST First 7 weeks are on-site with no time off Location: 949 Kamokila Blvd, Kapolei, HI 96707 Must be flexible to work assigned production shifts between 9:00 AM–9:00 PM HST after training What You’ll Do as a Telesales Supervisor Support and enhance classroom training experiences by participating in mock calls and onboarding activities Motivate telesales agents to achieve sales goals while upholding compliance and quality standards Provide daily guidance through one-on-one coaching, live feedback, and chat-based support Monitor agent KPIs including call quality, attendance, handle time, and sales performance Maintain team accountability and ensure service levels are consistently met Evaluate agent calls and provide coaching with clear performance documentation · Support off-season operations by handling inbound consumer calls to stay connected with the sales process Assist with seasonal recruiting by conducting interviews and helping identify future talent Minimum Requirements 1+ year of recent call center leadership experience, ideally in telesales 1+ year of recent healthcare experience, preferably in Medicare Advantage Proven ability to coach agents to meet call center performance goals Strong communication skills and proficiency with tools like Microsoft Windows and CRM systems Experience managing multiple channels (phone, email, and chat) High school diploma or equivalent Willingness to work onsite during critical business periods Preferred Requirements Active Health Producer License in Hawaii A Leadership Role You Can Grow With This is more than a supervisory position — it's a launchpad into higher levels of leadership in a fast-growing healthcare sales environment. If you thrive in a performance-driven culture and are passionate about empowering others to succeed, this is your opportunity to make a real impact. Diversity Statement At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation! Equal Employment Opportunity/Disability/Veterans If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law. Location: Work@Home HawaiiUnited States of America Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
