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Technical Solutions Specialist (Customer Success)
About Orchestry Orchestry is a rapidly growing SaaS company in the arenaflex 365 ecosystem, helping organizations simplify, govern, and automate their digital workplace. Our platform empowers teams through intuitive governance, lifecycle management, provisioning, automation, and reporting — reducing complexity while increasing adoption and control. We're a remote-first team built on curiosity, kindness, and getting sh*t done. If you love solving real customer problems with smart technical solutions, you'll fit right in. About the Role The Customer Success Technical Solutions Specialist (TSS) is a senior, customer-facing technical role designed for arenaflex 365 specialists who thrive at the intersection of solution architecture, customer success, and product. This role is designed for an experienced arenaflex Modern Workplace Solution Architect or Specialist, someone who has spent years designing and supporting real-world arenaflex 365 solutions and is now interested in applying that expertise within a SaaS product company, and partnering closely with the Product team to influence how solutions evolve. You'll own the technical aspects of customer onboarding and managed evaluations, support advanced configuration and integration scenarios, and act as a trusted technical advisor to customers. You'll also partner with Presales on technical discovery and proof-of-concepts, and work closely with Product and Engineering to troubleshoot complex issues and share customer insights. This is a customer-facing, product-adjacent role, not a backend engineering or ticket-driven support position. Success in this role comes from strong Modern Workplace expertise, sound solution design, and a focus on customer adoption and time-to-value rather than one-off implementations or pure technical delivery If you're deeply technical in arenaflex Modern Workplace and passionate about SaaS products, customer outcomes, and time-to-value - this role is built for you! What You'll Be Doing Customer Success, Technical Advocacy & Enablement • Own technical onboarding components including API integrations, webhooks, Power Platform, Power BI, Azure Functions, and PnP provisioning. • Participate in technical discovery to uncover integration, governance, and automation needs. • Deliver technical enablement sessions for admins, architects, and technical SMEs. • Create reusable assets: integration guides, scripts, diagrams, API examples, architecture patterns. • Advise customers on programmatic setups, governance approaches, automation best practices. • Triaging advanced issues in collaboration with Product & Engineering; provide actionable reproduction steps and context. • Support managed evaluations: defining technical success criteria, validating configuration, reducing friction. Presales Support • Join discovery calls to understand tech requirements and translate them into solution approaches. • Configure POC environments demonstrating Orchestry's advanced capabilities. • Maintain prototypes in Power Automate, Power BI, Agents, Azure Functions, etc. • Contribute to RFPs, proposals, and documentation including security/compliance responses. • Maintain & optimize demo environments with rich, realistic data and advanced scenarios. • Create presales enablement: diagrams, integration patterns, competitive technical differentiators. Technical Support & Internal Enablement • Own advanced troubleshooting and reduce escalations to Product/Engineering. • Perform intermediate debugging and root-cause analysis. • Maintain internal documentation, FAQs, and advanced troubleshooting playbooks. • Create enablement pathways for CS, Sales, and Support teams. Required Skills & Competencies • Strong technical understanding of arenaflex 365 (SharePoint, Teams, Entra, Purview, Power Platform, Azure). • Experience with PnP provisioning, APIs, webhooks, automation, scripting, and integration patterns. • Ability to diagnose, debug, and resolve complex enterprise technical scenarios. • Excellent communication skills for both technical and non-technical audiences. • Ability to translate conceptual requirements into technical solutions and vice versa. • Collaborative mindset — works smoothly with Product, Engineering, Sales & CS. Preferred Qualifications • Proficiency with PowerShell / PnP PowerShell for automation and enterprise provisioning. • Experience integrating with arenaflex Graph API using SDKs and best practices. • Solid grasp of governance/compliance requirements and Purview configuration. • Experience building analytics solutions in Power BI and workflows in Power Automate/Azure Functions. • Ability to leverage AI development tools (ChatGPT, Claude) for code generation, debugging, and automation. Success Metrics • Reduced escalations to Product/Engineering. • Faster onboarding completion for customers with complex setups. • Improved advanced ticket resolution time. • Higher presales conversion through stronger technical enablement. • Increased availability of reusable technical assets across the org. Why You'll Love Working Here • Remote-first culture with flexibility and autonomy. • A truly beloved product with exceptional PMF. • A collaborative environment that values curiosity and iteration. • Competitive pay, equity, benefits, and perks. • This role will be eligible to earn a variable compensation element in addition to base pay. • The chance to shape how customers adopt and scale Orchestry's platform. Apply tot his job
