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Store Sales Clerk
Provide excellent customer service to customers in accordance with company guidelines. Help maintain the store on a daily basis as outlined on the shift duties checklist. Understand all sales procedures as explained by the Store Manager and/or the Assistant Manager. Perform any other tasks that the Store Manager requires for the overall profitable operation of the store.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Operate cash register, handle cash and credit transactions accurately, assist customers with item selections.
- Ring all sales immediately when customer approaches the sales counter and never keep a customer waiting at the sales counter while you perform other tasks.
- Use suggestive selling as directed by the Manager and place customer purchases in an Apple Market bag.
- Operate fuel console in order to make fuel purchases easy and accurate for customers. Pay close attention to the fuel islands in order to reduce the risk of fuel “drive offs”.
- Have complete knowledge of guidelines for selling alcoholic beverages, tobacco, and lottery to make sure we do not sell these products to any customers who are not old enough to make those purchases.
- Report any loitering or suspicious activity to the Manager or the Assistant immediately.
- Replace and fill merchandise on shelves and in coolers as required. Keep store aisles free of litter, boxes, and cases that could cause an accident. Report any product that does not scan, or scans at an incorrect price, to the Manager on a daily basis.
- Report any accidents of either employees or customers to the Manager immediately, complete an incident report, and fax that report to the corporate office as soon as possible.
- Complete daily shift balance report at the end of each shift.
- Do not smoke inside the store, always use the designated area outside the store for smoke breaks.
- Merchandise that you purchase for personal use must be paid for immediately and a receipt kept as proof of purchase.
- Report any malfunctions of equipment by placing a work order in Helpdesk pro located on the store computer.
- Keep the drink bar clean and stocked during each shift and always have fresh coffee available for customers.
Competency Statement(s)
- Accountability - Ability to accept responsibility and account for his/her actions.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Responsible - Ability to be held accountable or answerable for one’s conduct.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Reliability - The trait of being dependable and trustworthy.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
SKILLS & ABILITIES
Education : HS or Equivalent
Experience : Sales experience preferred
Computer Skills: Basic computer knowledge
Certificates & Licenses: N/A
- Be able to read, write, speak, and understand the English language at the eighth-grade level.
- Be able to react to a fire by lifting a fire extinguisher weighing 7 to 10 pounds and move it to the fire area.
- Be able to tolerate exposure to gasoline fumes and cleaning products.
PHYSICAL DEMANDS
Physical Demands
Stand C (Constantly)
Walk F (Frequently)
Sit O (Occasionally)
Handling / Fingering F (Frequently)
Reach Outward F (Frequently)
Reach Above Shoulder F (Frequently)
Climb F (Frequently)
Crawl O (Occasionally)
Squat or Kneel F (Frequently)
Bend O (Occasionally)
Lift/Carry
10 lbs or less F (Frequently)
11-20 lbs F (Frequently)
21-50 lbs F (Frequently)
51-100 lbs O (Occasionally)
Over 100 lbs O (Occasionally)
Push/Pull
12 lbs or less F (Frequently)
13-25 lbs F (Frequently)
26-40 lbs O (Occasionally)
41-100 lbs O (Occasionally)
N (Not Applicable) Activity is not applicable to this occupation.
O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
Other Physical Requirements
Vision (Must be able to see)
Sense of Sound (Must be able to hear)
Sense of Touch
Sense of Smell
WORK ENVIRONMENT:
Ability to work in both controlled and uncontrolled climate settings
Outdoor responsibilities require the ability to work in hot, cold, rain, snow etc
Ability to walk on slick surfaces from time to time inside and out
Ability to work in a freezer with temperatures of 34 degrees up to 20 min at a time
