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Sr Specialist, Measurement & Platforms

March 9, 2026

About the position

The OST Training and Communications team delivers role-specific learning experiences to more than 7,600 team members and leaders across Grainger’s Fulfillment Network, building the capabilities required for operational excellence and workforce readiness at scale. The Sr Specialist, Measurement & Platforms serves as the owner of learning effectiveness measurement and learning technology enablement for the Fulfillment Network. This role ensures training investments are measurable, data-informed, and supported by platforms and processes that scale efficiently. The Sr Specialist translates learning and business needs into clear measurement strategies, actionable insights, and fit-for-purpose technology solutions, enabling leaders to make informed decisions about training design, delivery, and continuous improvement.

Responsibilities

Owns and executes the OST learning measurement strategy, including evaluation planning, data collection, analysis, and insight generation across training programs.
Defines and maintains standard success measures, metrics, and evaluation approaches to assess learning effectiveness beyond completions.
Builds and sustains feedback loops (learner, leader, and operational signals) to inform continuous improvement and prioritization.
Prepares and presents learning insights for operational and leadership reviews, translating data into clear implications and recommendations.
Benchmarks external best practices and emerging trends in learning measurement, assessing applicability for operations at Grainger.
Consults with stakeholders to understand reporting needs and translates requirements into scalable, repeatable reporting solutions.
Owns reporting processes across learning and communications platforms and supporting systems, ensuring data accuracy, consistency, and usability.
Develops and maintains standard and ad-hoc reports and dashboards.
Manages the report intake and prioritization process while ensuring compliance with data privacy and governance standards.
Establishes common definitions and standards to reduce ad-hoc, duplicative, or low-value reporting requests.
Acts as the platform owner and strategic partner for learning and communications technologies supporting engagement, surveys, measurement, and delivery.
Partners with internal teams (HRIS, GTG, COEs) and external vendors to assess technology needs, evaluate solutions, and recommend options aligned to business goals.
Leads or coordinates technology implementations, upgrades, integrations, and enhancements, including change communication and user readiness.
Troubleshoots platform and integration issues, balancing speed, data integrity, and user experience.
Develops and maintains user guidance, adoption materials, and enablement resources (e.g., job aids, user guides, support content).
Identifies, pilots, and tests emerging technologies that improve scalability, measurement, or learner experience.
Identifies and prioritizes opportunities to improve learning and measurement processes across the Fulfillment Network.
Leads process documentation, standardization, and simplification efforts to improve efficiency and reduce manual effort.
Applies data and systems thinking to eliminate non-value-added work and support sustainable operating models.

Requirements

Bachelor’s degree in business, analytics, human resources, learning, or a related field (or equivalent experience).
3+ years of experience in learning measurement, analytics, learning technology, process improvement, or related roles.
Strong analytical skills with demonstrated experience interpreting data and translating insights into recommendations.
Experience working with learning platforms, reporting tools, and data sources.
Proficiency with tools such as SQL, Excel, Access, SharePoint, or similar technologies.
Proven ability to manage projects end-to-end and communicate clearly with diverse stakeholders.
Strong collaboration skills across HR, COEs, technology partners, and vendors.

Nice-to-haves

Knowledge of learning evaluation methodologies and adult learning principles.
Experience supporting large, distributed or operational workforces.
Demonstrated success driving process improvement and standardization.
Comfort navigating ambiguity and influencing without direct authority.

Benefits

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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