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Senior Director, Process
Job Description Job Summary: We are seeking a highly skilled Senior Director in the Business Process Organization with exceptional communication abilities to lead opportunity identification and implementation initiatives within our firm. The ideal candidate will possess a unique blend of business acumen and strong communication skills to articulate strategy, influence stakeholders, and drive successful outcomes. How you will make a difference as a Senior Business Process Director at Fragomen: • Lead, mentor, and develop a global team of strategy and operations professionals. • Provide strategic guidance and hands-on leadership for initiatives involving the creation, scaling, and stabilization of global operational service centers, ensuring alignment with the firm's overall operating model and performance goals. • Lead cross-functional teams in assessing current processes, identifying areas for improvement, and developing actionable plans for implementation. • Serve as a strategic advisor to firm leadership on operational matters, providing insights and recommendations on a portfolio of optimization opportunities. • Collaborate with practice group leaders and department heads to ensure alignment between improvement efforts and strategic priorities. • Deliver high-impact presentations and communications that articulate strategic priorities and business impact. • Develop and articulate clear and compelling business cases for change, aligned with the firm's goals, vision, and client-centric approach. Effectively communicate the rationale, objectives, and expected outcomes of change initiatives to firm leadership, practice groups, and staff at all levels. • Lead stabilization initiatives for at-risk clients, ensuring service continuity and satisfaction. • Monitor and evaluate the impact of process changes on key performance indicators (KPIs), client satisfaction, and employee engagement, making adjustments as needed. • Lead by example in fostering a culture of open communication, transparency, and collaboration within the firm, encouraging input from all stakeholders. • Leverage a variety of communication channels, including written communication, meetings, and digital platforms, to ensure effective dissemination of information and feedback loops. • Stay informed of industry trends, emerging technologies, and best practices in change management and communication strategies, incorporating relevant insights into firm initiatives. Leverage your valuable skills at Fragomen: • Bachelor's degree in business administration, communications, law, or a related field; Master's degree preferred. • 10+ years of progressive operational leadership experience, including direct, hands-on involvement in service centers, operational transformations, process improvement, or strategic consulting, ideally within a professional services environment. • Demonstrated ability to build and manage data-informed, high-performing teams with a track record of delivering measurable business results (e.g., improvements in cycle time, productivity, or service quality). • Strong strategic and analytical capabilities, including the ability to translate firm-level objectives into operational plans and measurable outcomes. Proven expertise in financial modeling, benefit realization, and data-driven decision-making. • Experience building, scaling, and supporting global operations or shared service centers preferred. • Deep knowledge of operating model design, process re-engineering, and performance management frameworks, with a demonstrated record of implementing improvements that drive operational efficiency. • Exceptional written and verbal communication skills, with the ability to distill complex concepts into clear, compelling narratives for diverse audiences. Skilled in leading discussions, workshops, and executive-level presentations that influence decisions and drive alignment. • Proven ability to influence and engage stakeholders at all organizational levels, including senior leadership, partners, attorneys, and operational teams. • Proficiency with project management methodologies and tools, with evidence of leading complex, multi-stakeholder initiatives to successful implementation. • Ability to maintain confidentiality and handle sensitive information with discretion. • Demonstrated commitment to innovation, continuous improvement, and delivering high-quality client service, supported by measurable contributions in previous roles. All offers and/or employment contracts are contingent upon the successful completion of the Firm's pre-employment screening process. This process may include verifying the candidate's identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. Apply tot his job
