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Senior Associate, Strategic Partnerships

March 9, 2026

Location Designation: Hybrid - 3 days per week Role Overview: The Strategic Partnerships Senior Associate plays a key role in optimizing strategic vendor and Business Process Outsourcing (BPO) relationships that enable Group Benefit Solutions (GBS) operations at scale. This position combines operational execution, vendor governance, process engineering, and cross-functional collaboration to drive service excellence, cost efficiency, and transformation initiatives.This role is ideal for a highly analytical, solutions-oriented professional who thrives in a matrixed environment and is motivated by improving end-to-end operational performance through strong partnership management. What You’ll Do: Strategic Partner Execution & Governance <ul style="margin-bottom: 0.0in; margin-top: 0.0px;" type="disc"><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Manage day-to-day execution of strategic partner engagements, ensuring delivery aligns with SLAs, contractual commitments, and business objectives.</li><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Support governance of MSAs, SOWs, and Change Orders, preparing performance insights and analysis to inform renewals and commercial discussions.</li><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Maintain strong working relationships with vendor counterparts to ensure operational alignment and service continuity.</li></ul> Performance, Risk & Issue Management <ul style="margin-bottom: 0.0in; margin-top: 0.0px;" type="disc"><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Track and analyze partner performance across SLAs, productivity, and quality metrics; translate insights into actionable improvements.</li><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Identify, escalate, and help resolve service delivery issues to minimize operational disruption and protect stakeholder experience.</li><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Coordinate vendor-related incident response activities, ensuring documentation, follow-up, and accountability.</li></ul> BPO Strategy & Operational Optimization <ul style="margin-bottom: 0.0in; margin-top: 0.0px;" type="disc"><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Evaluate operational processes for outsourcing viability, assessing scalability, complexity, risk, and skill requirements.</li><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Contribute to business case development, including cost-benefit and ROI analysis, in partnership with Operations and Finance.</li><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Support transformation initiatives, pilots, and service transitions to improve efficiency, quality, and speed-to-implementation.</li></ul> Cross-Functional Collaboration & Enablement <ul style="margin-bottom: 0.0in; margin-top: 0.0px;" type="disc"><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Partner with GBS Operations, SS&P, IT, Risk, Privacy, Quality, and Vendor Management teams to drive aligned execution.</li><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Develop and maintain dashboards, scorecards, and intake processes that enhance transparency, governance, and decision-making.</li><li style="line-height: normal; margin-top: 0.0in; margin-right: 0.0in; margin-bottom: 8.0pt; font-size: 11.0pt; font-family: Calibri, sans-serif;">Support onboarding, knowledge transfer, and continuity across partner engagements.</li></ul> What You’ll Bring: Required Skills: <ul style="margin-bottom: 0.0in; margin-top: 0.0px;"><li style="line-height: normal; margin: 0.0in 0.0in 0.0in 0.0px; font-size: 11.0pt; font-family: Calibri, sans-serif;">Experience managing or supporting third-party/vendor service relationships in an operations, shared services, or BPO environment.</li><li style="line-height: normal; margin: 0.0in 0.0in 0.0in 0.0px; font-size: 11.0pt; font-family: Calibri, sans-serif;">Strong analytical skills with the ability to interpret operational data, identify trends, and drive performance improvements.</li><li style="line-height: normal; margin: 0.0in 0.0in 0.0in 0.0px; font-size: 11.0pt; font-family: Calibri, sans-serif;">Experience applying process engineering principles to analyze end-to-end workflows and implement measurable improvements.</li><li style="line-height: normal; margin: 0.0in 0.0in 0.0in 0.0px; font-size: 11.0pt; font-family: Calibri, sans-serif;">Ability to work effectively in a matrixed organization, influencing stakeholders across business and functional teams.</li><li style="line-height: normal; margin: 0.0in 0.0in 8.0pt 0.0px; font-size: 11.0pt; font-family: Calibri, sans-serif;">Proven problem-solving skills and ability to manage multiple priorities in a fast-paced environment.</li></ul> Preferred Skills: <ul style="margin-bottom: 0.0in; margin-top: 0.0px;"><li style="line-height: normal; margin: 0.0in 0.0in 0.0in 0.0px; font-size: 11.0pt; font-family: Calibri, sans-serif;">Experience with large global service providers supporting insurance, financial services, or enterprise operations.</li><li style="line-height: normal; margin: 0.0in 0.0in 0.0in 0.0px; font-size: 11.0pt; font-family: Calibri, sans-serif;">Familiarity with contract structures (MSAs, SOWs) and vendor performance governance frameworks.</li><li style="line-height: normal; margin: 0.0in 0.0in 0.0in 0.0px; font-size: 11.0pt; font-family: Calibri, sans-serif;">Exposure to operational transformation initiatives, automation, or AI-enabled service delivery.</li><li style="line-height: normal; margin: 0.0in 0.0in 8.0pt 0.0px; font-size: 11.0pt; font-family: Calibri, sans-serif;">Experience with data visualization or reporting tools (e.g., Power BI, Tableau, advanced Excel).</li></ul> Pay TransparencySalary Range: $90,000-$128,500 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.<div> Company Overview </div><div>At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. </div><div>Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. </div><div>As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. </div> Our BenefitsWe provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.<a style="background-color:white;color:black" href="https://performancemanager8.successfactors.com/doc/custom/NYLPRD/6338_0524%20HR%20Talent%20Acquisition%20Employee%20Benefits%20PDF_NYL_FINAL.pdf"> </a><a style="background-color:white;color:black" href="https://performancemanager8.successfactors.com/doc/custom/NYLPRD/6338_0524%20HR%20Talent%20Acquisition%20Employee%20Benefits%20PDF_NYL_FINAL.pdf">Click here</a> to discover more about our comprehensive benefit options or visit our <a style="color:black;text-decoration:underline;background-color:white" href="https://nylbenefits.com/">NYL Benefits Site</a>. Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. <a style="color:black;text-decoration:underline;background-color:white" href="https://www.newyorklife.com/newsroom/featured-awards">Click here</a> to learn more about New York Life’s leadership in this space.Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the <a style="color:black;text-decoration:underline;background-color:white" href="http://www.newyorklife.com/foundation">Foundation</a>. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the <a style="color:black;text-decoration:underline;background-color:white" href="https://www.newyorklife.com/about/careers/">Careers</a> page of <a style="color:black;text-decoration:underline;background-color:white" href="http://www.NewYorkLife.com">www.NewYorkLife.com</a>.Visit our <a style="color:black;text-decoration:underline;background-color:white" href="https://www.linkedin.com/company/newyorklife/mycompany/">LinkedIn</a> to see how our employees and agents are leading the industry and impacting communities.Visit our <a style="color:black;text-decoration:underline;background-color:white" href="https://www.newyorklife.com/newsroom">Newsroom</a> to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93447

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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