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Sales Coordinator (APAC & UK shift / Zendesk /Hybrid / Permanent)
Opportunity
You will be involved in the billing, vendor management administration, and other critical tasks to ensure the accuracy and efficiency of sales operations and accounts-related information.
Your Responsibilities
- Administration of rates and documents, ensuring accuracy and timely billing for a global portfolio of accounts.
- Involved in the process of updating prices, item codes, grouping order lines, and manual additions to orders, ensuring smooth and efficient order processing.
- Manage the regular updating, clean-up, and maintenance of rate cards in the system, ensuring the information remains current and aligned with business needs.
- Supervise the tracking, reporting, and updating of purchase orders (POs) in SAP, ensuring timely updates and proper documentation for each order.
- Manage invoice correction requests, including initiating SAP corrections, issuing credit notes, and securing approvals from Account Managers to resolve discrepancies.
- Oversee the review of system statuses, notes, and pricing/PO status to ensure that sales orders are released promptly and correctly.
- Lead the preparation of monthly collection reports by region and key clients, providing insights and updates to account management and finance teams.
- Manage the administration of purchase requests and vendor renewals, ensuring all documentation is processed and maintained in Zendesk and other related systems.
- Lead the creation and maintenance of global operational knowledge base pages, ensuring accurate and up-to-date content for team and cross-functional usage.
- Oversee the preparation of related reports and data as required, ensuring they are accurate and delivered on time.
Vendor Management Oversight:
- Supervise the review of all vendor requisitions, ensuring that the necessary documentation, including Vendor Questionnaires, is provided and compliant with company policies.
- Manage the Adbridge ticket process for requisitions, ensuring compliance with required procedures through departments such as Compliance, SMT, and Legal.
- Ensure that all vendor documentation and related information are accurate, up-to-date, and correctly filed in compliance with company policies.
- Lead the escalation of any issues that require client attention, ensuring proper tracking of actions and timely reporting of progress to senior management and finance teams.
- Work closely with internal departments (legal, compliance, finance) to ensure accurate records of contracts, agreements, and vendor-related communications.
- Ensure all vendor and sales communications are documented, recorded, and communicated in a timely and accurate manner.
- Manage and oversee the completion of sales support tasks and related vendor administration activities as required.
- Ensure your team is fully aware of service/product rates, the credit policy, and any relevant changes, ensuring adherence to company standards and practices.
- Lead by example in ensuring professionalism in all interactions and communications, promoting a culture of excellence and integrity.
Skills & Experience
· Minimum 3-5 years of experience in sales coordination, billing administration, or vendor management.
· Experience of working in a multi-cultural business environment and collaborating with various business stakeholders
· Fluent in English as you will be communicating to clients in different countries
· Able to create flexible documentation that includes text, images, code, tables, and Figma files.
· Able to make pages easy to read and format per the organization's requirement, quickly with the slash command.
· Embed and edit content from other tools like design files, code repositories, spreadsheets, and more.
· Customise documentation with cover images, emojis, whiteboards, and more to suit unique team needs.
· Must have experience in managing Knowledge base with either Confluence, Jira, Service Now, or BMC Remedy.
· Nice to haves - some experience in Sales Force, SAP, Zendesk, Zabbix, Adobe Premier Pro, Photoshop, and Special Effects.
Job Type: Full-time
Pay: RM4,000.00 - RM4,800.00 per month
Experience:
- Sales administration: 3 years (Preferred)
- vendor management: 2 years (Preferred)
- Adobe Premiere: 2 years (Preferred)
- Zendesk: 2 years (Preferred)
Work Location: In person
