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Retail Supervisor

February 25, 2026

Title: Retail Supervisor
Reports To: Retail Manager
Department: Retail

Summary of Position:
Ensure that all retail staff meets or exceeds company expectations of performance. Actively participate in the recruiting, interviewing, hiring and training of all Retail Associates and mentor staff to ensure understanding of Company goals. This position will have direct reports.

Responsibilities:

Responsible for ensuring that the Retail team understands the Company’s strategies and expectations for effective merchandising
Assist in all phases of gift store management
Keep retail space clean and organized
Deliver merchandise to the retail floors
Restock merchandise and ensure adequate merchandise levels on the sales floors of Gift Store(s)
Ensure that re-stock items are appropriately displayed on the sales floors
Demonstrate knowledge of merchandise, styling and pricing
Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards and making change and ensure that Retail staff understands and efficiently performs the same
Prepare end of shift report, deposit receipts and cash
Assist in maintaining all data tracking and corporate spreadsheets
Provide timely and accurate weekly financial retail reports for senior management
Regularly evaluate product performance and initiate modifications in conjunction with the General Manager and the corporate Director of Retail Operations
Knowledge of the Park and the surrounding area
Knowledge of Native American Collectibles for sale
Always greet and respond to guest inquiries and requests in a timely, friendly and efficient manner
Assist in managing the grab and go inventories (where applicable); ensuring inventory available and that the perishable inventory is always monitored for rotation and shelf life (disposing of and logging past-due date items properly)
Understand the Company’s ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
Actively participate in the Company’s environmental program; always reducing, reusing and recycling all packing materials whenever possible
Assist the Retail Sales Associates as needed
Actively foster a positive work environment with a focus on teamwork
Maintain job related confidentiality
Other duties per Duties Checklist and as assigned

Position Requirements:

Excellent customer service and people skills
Must be computer proficient in Word and Excel
Must be able to work a variety of day, night, weekend, holiday shifts
Must be able to work independently with little or no supervision
Strong communication and interpersonal skills
Majority of shift will be spent on feet, up to 8 hours per day
Must be able to lift 25 lbs. frequently and up to 50 lbs. occasionally. Position involves frequent bending, twisting, lifting and squatting.

Knowledge and Experience:
Education:

High School Diploma or equivalent required
Experience:

Two (2) years retail experience preferred;
One (1) year supervisory experience preferred

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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