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Restaurant Server

February 25, 2026

Server

Department – Food and Beverage

Reports to – F&B Manager/Guest Service Manager

What’s the job?

As Server, you’ll be responsible for the restaurant service for our guests and ensure a quality dining experience for them as well as provide a safe, clean and healthy environment. This includes well-cooked, quality food, pleasing presentation whilst delivering memorable guest experiences. You’ll ensure compliance with all relevant health and safety regulations and procedures.

Your day-to-day

Guest Experience

Maintain and clean and inviting guest dining area.
Engage, connect, and build rapport with guests to enhance guest satisfaction.
Ensure all food and beverage facilities, including restaurant/bar and banquet/meeting spaces are clean and properly stocked to anticipated business volume.
Ensure all food and beverage equipment is in operational condition and regularly cleaned.
Establish and achieve quality and guest satisfaction goals.
Ensure consistent adherence to brand standards and promotions.
Work with Manager to ensure the high level of guest satisfaction.
Follow all local, brand, and Opal health and safety regulations and procedures.

Cost Control

Effectively manage and control all food and beverage expenses, including restaurant/bar, restaurant service, labor, overtime, food and market, supplies, etc., enforce Opal’s procurement guidelines.
Routinely order food and supplies based on Opal’s inventory standards
Continually seek and implement cost saving strategies.
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste.
Understand and operate within the hotel’s restaurant budget.

Revenue Generation

Drive promotions that deliver great dining experiences for guests at a good value.
Bring any ideas that could enhance revenue to the Food and Beverage Manager
Make sure credit and financial transactions are handled securely.

Leadership

Motivate, coach / mentor other food and beverage team members, be a team player.
Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment and adhere to Opal’s Standard Operating Procedures.

Requirements

High school diploma or higher-level education
Must speak fluent English (other languages preferred)
ServSafe, CPR, and/or First Aid certification is preferred.
Requires lifting, bending squatting, and physical labor, standing, walking, and reaching over head, and good speaking skills. Must be able to physically lift, push or pull a minimum of 50 lbs. Candidates must be able to tolerate cleaning and other chemicals daily. Also, the position may have exposure to allergens such as peanuts, chemicals etc.

Specific Responsibilities

Be proficient in the use of the property management system, inventory system.
Complete all brand standard and Opal required training within 30 days of hire.
Perform daily opening and closing cleaning procedures.
Have a good understanding of all of hotel operating procedures.
Maintain cash drawer and report any overages or shortages to the Food and Beverage Manager immediately, if applicable.
Arrive and depart on time for each scheduled shift.
Maintain a clean and professional uniform by Brand and Opal standards.
Exhibit great customer service skills.
Notify Manager if any food or supplies are out or running low.
Be proficient in the use of all food and beverage equipment such as all kitchen equipment, refrigeration units, coffee machine, etc.
Maintain all equipment, conduct regular inventories as per standard operating procedures, and maintain food and beverage supplies at par.
Be knowledgeable about the restaurant/bar menu and banquet offerings.
Inform the Manager of any unique situations, or unusual developments in food and beverage operations.
Handle guest complaints effectively and hospitably, in accordance with Opal and Brand standards.
Be willing and able to work any shift, including nights and fill in when other employees are not able to work their scheduled shift.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

Optimum Attributes

Willing to take ownership and accountability for the team
Effective communication skills
Good listener
Good team player
Emphatic and tolerant
Punctual
Early Riser
Consistent and congruent
Willing to work on weekends and holidays
Well-groomed and professional appearance

Performance Standards

Performance shall be measured by the following:

Brand Quality Audit (QA)
Associate Standard Index (ASI)

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Equal Opportunity Employer

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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