TITLE: Remote Inbound Sales Representative – Full‑Time Inside Sales, $55‑$70K OTE, Cincinnati, Ohio – Customer Service Phone Rep (Senior Level) --- **Who we are** We’re a midsize SaaS company that started in a cramped co‑working space in Cincinnati, Ohio over six years ago. Back then we were a handful of engineers building a niche analytics tool for independent retailers. Today we serve more than 3,500 active customers across North America, generate $45 M in annual recurring revenue, and have a 92 % renewal rate. Our headquarters remain in Cincinnati, Ohio, but the majority of our staff works remotely. We believe great sales conversations happen when people feel heard, not when they’re pushed through a scripted script. That philosophy is why we’re expanding our inbound sales team right now. **Why this role exists today** Last quarter we launched a new self‑service pricing portal that cut the time it takes a prospect to get a quote from three days to under an hour. The portal attracted a flood of inbound leads—about 2,200 qualified calls per month, a 38 % jump from the previous period. Our existing inside sales reps were already hitting a 78 % first‑call resolution SLA, but the surge in volume stretched the team thin and began to affect our average handle time. We need additional remote sales professionals who can keep the conversation personal, qualify prospect needs quickly, and hand the best opportunities over to our account executives without a hiccup. In short, the role exists because we finally have the product that customers are calling about, and we want to answer each call with the same care we gave them when we were a tiny startup in Cincinnati, Ohio. **What you’ll be doing** - Answer inbound phone calls, live‑chat messages, and email inquiries from prospects who have already shown interest in our platform. - Conduct a brief discovery in the first five minutes, using a consultative tone to uncover pain points around inventory management, sales forecasting, or customer loyalty. - Demonstrate the product’s key features in a 15‑minute screen share, tailoring the walkthrough to the prospect’s industry—whether they’re a boutique clothing store in downtown Cincinnati or a regional chain in Ohio. - Qualify leads according to our BANT framework (Budget, Authority, Need, Timeline) and assign a “sales ready” score in HubSpot. - Meet a weekly quota of 35 qualified opportunities, which translates to roughly $1.2 M in pipeline contribution per quarter for the team. - Log every interaction in Salesforce with concise notes, ensuring the next hand‑off to an account executive is seamless. - Participate in daily 15‑minute huddles over Zoom where we review call recordings from Gong, celebrate a win, and share a quick tip for handling objections. - Provide feedback to product and marketing teams about the most common questions you hear, helping us refine the website FAQs and onboarding videos. **Your day in the life** Mornings start with a quick Slack check‑in at 8:30 am CST (our core hours are 8 am–12 pm Central). You’ll see a #sales‑ops channel buzzing with real‑time updates on lead volume, a short #wins channel where we post “Closed‑Won” screenshots, and a #coffee‑break thread where someone shares a new brew from a local roaster in Cincinnati. After the stand‑up, you jump into Aircall, fielding the first wave of inbound calls while the CRM auto‑populates the prospect’s recent activity. Mid‑day you’ll move to a scheduled screen‑share demo for a retail franchise based in Ohio. The demo lasts 20 minutes, after which you hand the prospect off to an account executive in the “Deal Desk” queue. The hand‑off is logged in Monday.com, where you set a follow‑up task for the AE to revisit the prospect in three days. Afternoons are a blend of outbound follow‑up emails (crafted in Outlook and tracked in Mixmax), answering chat messages on Intercom, and reviewing a 30‑second snippet from a recent call recorded by Gong. The snippet shows a prospect hesitating over a pricing tier; you note the objection in a shared arenaflex Sheet, and later our pricing analyst updates the pricing matrix based on that insight. The day ends with a quick 10‑minute debrief on Zoom, where the team shares one “lesson learned” from the day’s calls. You might hear a teammate say, “I realized that mentioning ‘real‑time inventory sync’ early cuts the average handle time by 2 minutes.” Those small adjustments add up to meeting our SLA of 80 % first‑call resolution. **Who you’ll work with** - **Your manager**, Jamie, is a former inbound rep who moved into sales leadership three years ago. Jamie runs weekly one‑on‑one coaching sessions that focus on voice tone, objection handling, and personal development goals. - **The inside sales squad**, a tight‑knit group of 12 remote reps spread across the U.S., each of whom logs an average of 1,200 inbound calls per month. They’re the people you’ll bounce ideas off of in the #sales‑braintrust Slack channel. - **Product specialists**, who sit in the R&D building in Cincinnati and join monthly “Feature Fridays” to walk the sales team through upcoming releases. - **Customer success managers**, who take over once a deal closes and partner with you on onboarding to ensure a smooth hand‑off. **What we measure** - **First‑call resolution**: 80 % of inbound inquiries are resolved in the initial call, without needing escalation. - **Average handle time (AHT)**: arenaflex of 7.5 minutes per call, balanced with quality. - **Qualified pipeline contribution**: $1.2 M per quarter, split across the whole team. - **Customer satisfaction (CSAT)**: Minimum 4.5 out of 5 on post‑call surveys sent via SurveyMonkey. - **Attendance**: 95 % participation in mandatory Zoom huddles and Slack check‑ins. **Tools we trust** 1. **Salesforce** – core CRM for pipeline tracking. 2. **HubSpot** – marketing automation and lead scoring. 3. **Aircall** – cloud‑based phone system with call‑recording. 4. **Gong** – conversation analytics to surface coaching moments. 5. **Zoom** – video meetings and daily huddles. 6. **Slack** – real‑time communication across teams. 7. **arenaflex Workspace** – Docs, Sheets, Slides for collaboration. 8. **arenaflex Outlook + Mixmax** – email outreach and tracking. 9. **LinkedIn Sales Navigator** – to enrich prospect data. 10. **Monday.com** – task management for hand‑offs. 11. **Intercom** – live‑chat widget on our website. 12. **Excel (Power Query)** – for deeper data analysis when needed. **What you’ll get** - A **base salary** between $55,000 and $65,000, plus **commission** that can push total on‑arenaflex earnings (OTE) to $70,000–$80,000. - **Fully remote work**: you set up your home office, get a $1,200 stipend for ergonomic gear, and we reimburse a $50/month internet allowance. - **Health, dental, vision** coverage for you and your dependents, with a 70 % employer contribution. - **Generous PTO**: 15 vacation days plus 10 floating holidays; you can also take mental‑health days without paperwork. - **Career development budget** of $1,500 per year for courses, certifications, or conferences (we love seeing you present at SaaStr in Austin). - **Quarterly team retreats** in a cabin outside Cincinnati where we combine workshops with a fishing trip—yes, we actually go fishing together. **Who you are** - **Experience**: 2–4 years of inbound sales, inside sales, or customer service phone work. You’ve met or exceeded quota in a SaaS or tech‑enabled environment. - **Communication**: Clear, patient, and conversational voice. You can explain a complex analytics dashboard in plain language. - **Tech‑savvy**: Comfortable navigating multiple CRMs, screen‑sharing tools, and data dashboards simultaneously. - **Metrics‑driven**: You love seeing your numbers improve and can explain why a 2‑minute reduction in AHT matters. - **Empathy**: You genuinely enjoy helping people solve problems, not just closing deals. - **Self‑starter**: Working remotely means you set your own schedule within core hours and stay organized without a manager hovering. **A glimpse of the culture – a human moment** > “I started my first day from a coffee shop in Cincinnati because my home office was still a box of moving boxes. Jamie hopped on Zoom, asked how the espresso was, and then walked me through a live call. By the end of the week, I felt like I’d already been part of the team for months.” – *Alex, Remote Inbound Sales Rep (12 months)* **Career path** Most of our senior inbound reps eventually move into **Account Executive** roles after 18–24 months, leveraging their deep product knowledge to own the full sales cycle. A few transition into **Sales Enablement**, designing training modules based on the real‑world challenges they faced on calls. Others choose to specialize in **Customer Success**, using their rapport‑building skills to nurture post‑sale relationships. **How to apply** If you’re excited about turning inbound curiosity into meaningful conversations, please send a brief cover letter (no more than 300 words) that explains why the inbound sales moment matters to you, and attach a current resume. In the subject line, write: “Inbound Sales – Cincinnati, Ohio”. We’ll review applications on a rolling basis and aim to schedule a 30‑minute video chat within five business days of receipt. Thanks for considering a future with us—where every call is a chance to make a difference, whether you’re sitting in a downtown loft in Cincinnati or a mountain cabin in Ohio. Apply tot his job Apply tot his job