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**Remote Customer Service Representative - Based in Virginia**
**Join arenaflex, a leading healthcare company, in transforming the way we deliver care to our communities. As a Remote Customer Service Representative, you will play a vital role in providing exceptional service to our members and providers, ensuring that every interaction is a positive and memorable experience.** **About arenaflex** arenaflex is a healthcare company that shares a single, clear purpose: Bringing our heart to every moment of your health. Our purpose guides our commitment to deliver enhanced human-centric healthcare for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Position Summary** We are seeking a highly motivated and customer-focused Remote Customer Service Representative to join our team in Virginia. As a Member Service Representative, you will provide telephone assistance to arenaflex Medicaid members and providers, answering an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time, and strong customer skills are required to be successful in this role. **Responsibilities** * Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc. * Providing exceptional customer service to ensure a positive and memorable experience for every caller * Utilizing high-speed internet connectivity with secure service via ethernet cable to ensure secure and reliable communication * Meeting performance standards, attendance requirements, and call quality goals * Collaborating with colleagues to resolve complex issues and provide support as needed * Participating in ongoing training and development to enhance skills and knowledge **Training and Onboarding** * Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday * Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday * Company provides equipment and training to ensure a smooth transition into the role **Required Qualifications** * Must commute to the office in Richmond, VA when unable to work from home due to prolonged technical problems * Ability to communicate effectively with members and providers orally and in written form * Ability to meet performance standards, attendance requirements, and call quality goals * Must be able to work from home and prove to be self-sufficient **Preferred Qualifications** * Experience with working remotely in a call center setting * Experienced with Medicaid and Medicare * High school diploma or equivalent **Skills and Competencies** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Proficiency in using computer software and technology to access and manage information * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** * arenaflex offers a range of training and development opportunities to enhance skills and knowledge * Collaborate with colleagues to resolve complex issues and provide support as needed * Participate in ongoing training and development to enhance skills and knowledge * Opportunities for career growth and advancement within the company **Work Environment and Company Culture** * arenaflex is committed to creating a positive and inclusive work environment that values diversity and promotes work-life balance * Collaborative and supportive team environment * Opportunities for professional growth and development * Recognition and rewards for outstanding performance and contributions **Compensation, Perks, and Benefits** * The typical pay range for this role is: $17.00 - $27.90 * In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities * The Company offers a full range of medical, dental, and vision benefits * Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees * The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits * arenaflex also offers numerous well-being programs, education assistance, free development courses, a arenaflex store discount, and discount programs with participating partners * As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year **COVID-19 Vaccination Requirement** * arenaflex requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated * You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment **Equal Employment Opportunity** * arenaflex is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities * As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions * If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS) **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application and join our team at arenaflex. Apply for this job
