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PT Webstore Associate
Why the National Baseball Hall of Fame and Museum?
Working at the National Baseball Hall of Fame is a career experience unlike any other. Every member of our team is a steward of the game’s history. Our mission is simple - we preserve history, honor excellence and connect generations. These six words define our commitment to giving fans and visitors a home to celebrate the game and it’s history, honor the all-time greats, and make memories that will last a lifetime.
To best fulfill our mission we prioritize people, and that starts with our own team. We deeply value and support our dedicated team members. We provide a respectful and inclusive workplace. We work to foster connection, grow and cultivate talent, and provide flexibility to best support the health and well-being of our staff – all while having fun along the way.
If you are a baseball fan, a fan of museums, a student of history, love arts and culture, or someone who appreciates the unique connections that sports can create, this could be the team for you!
The Cooperstown Pitch.
Located on Main Street in the heart of picturesque Cooperstown, New York, the National Baseball Hall of Fame and Museum opened it’s doors for the first time on June 12, 1939, and has grown to become one of the country's most popular destinations. The Hall of Fame is the home of the game’s treasures, where the magic of baseball’s stories and legends are passed on from generation to generation.
With its character and charm, the Village of Cooperstown is an American treasure. For many Cooperstown means baseball, but it also offers golf, shopping and dining, hiking, biking, snowmobile trails, a pristine lake, unique museums, world-class arts and a wide array of craft beverages.
To check out more information about living and working in Cooperstown, please visit:
Our Commitment to Diversity, Equity, Accessibility & Inclusion.
We’re looking to recruit, hire, and collaborate with people of all backgrounds to help us build a team with varied perspectives and experiences. We are committed to cultivating a diverse, inclusive, welcoming, and supportive environment for all and are proud to be an Equal Opportunity Employer.
Overview:
This position will primarily support the Webstore by providing exceptional customer service over the phone and processing online orders. During busy times, this position may also assist in other retail areas, such as the Museum Store and Bookstore.
Position Type:
This is a part-time, year-round position which will include holidays, weekends, and other shift coverage as required. The salary for this position is $16.00/hour.
Key Duties and Responsibilities:
- Assist customers with online orders, returns, and exchanges
- Take orders from customers over the phone
- Enter orders accurately using the computer
- Maintain files and records with accuracy
- Resolve problems in an efficient and timely manner
- Manage multiple phone lines and incoming calls
- Assist with annual inventory
- Assist in other retail areas as needed (Museum Store, Bookstore, Order Fulfillment)
- All other duties as assigned
Qualifications
Education and Experience:
- High school diploma or equivalent; comfortability with basic math and accounting
- Retail or sales experience is preferred but not required; ability to use a computer and basic software programs
- Ability to follow verbal and written instructions; ability to work independently and as part of a team; ability to work in a fast-paced environment; ability to interact in a positive and professional manner with colleagues, supervisors and customers; ability to accurately and proficiently enter data by typing at least 30-45 words per minute; ability to work a flexible schedule that includes evenings, weekends and holidays.
Physical Requirements:
This work includes prolonged periods of sitting and working on a computer and phone. Other tasks involve movement including walking, bending, stretching, standing, carrying, pushing, lifting, and moving up to 50lbs with or without accommodations.
Typical Equipment Used:
Computer, printer, phone and other standard office equipment.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice.
