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Product Support Lead, eCommerce [Remote]
<p> Minimum qualifications:<br /> • Bachelor's degree or equivalent practical experience.<br /> • 1 year of experience as a YouTube creator or working with partners and creators within the media, entertainment, gaming, music, toy, consumer electronics, or technology industries.<br /> • Experience in an external-facing customer interaction role within customer support, sales, or relationship development.<br /> • Experience working with policy development, enforcement, and communication.<br /> • Experience working with C-level executives and cross-functionally across all levels of management.<br /> Preferred qualifications:<br /> • Experience and relationships within the kids, family, or YouTube content industries.<br /> • Experience in objection managing sensitive communication, and basic discussion.<br /> • Experience in negotiating and effectively executing agreements.<br /> • Experience in project management with attention to detail and ability to manage multiple projects at once.<br /> • Ability to interact comfortably with stakeholders at all levels of an organization while influencing cross-functionally and translating data-driven insights into an external-friendly, actionable format.<br /> • Excellent track record of achieving product adoption, content, and growth goals for external partners, complemented by problem-solving skills.<br /> About the job<br /> Google's line of products and services to our clients never stops growing. The Partnerships Development team is responsible for seeking and exploring new opportunities with Google's partners. Equipped with your business acumen and extensive product knowledge, you are right on the front line of interacting with our partners, and helping them find ways to grow using Google's newest product offerings. Your knowledge of relevant verticals and relationships with key industry players will help shape our great applications and content for products such as YouTube, Google TV and Commerce.<br /> The YouTube Partner Program engages millions of content creators. The Scaled Partnerships team focuses on driving partner and product success at scale by acquiring, managing, and growing partners. The team spans acquisitions and partnerships to drive outcomes across all partner types and all verticals. The Partnerships team is responsible for managing creators and companies that have reached a certain threshold for business importance. Changing, dynamic, and proactive, our team goal is to responsibly grow creators, artists, and media companies at scale through enriching one-to-one and one-to-many engagement, product activations, opportunities, and virtual and in-person workshops.<br /> As a Strategic Partner Manager, you will manage a portfolio of YouTube creators identified as strategic to our business objectives for Youth. You will drive product adoption and optimization across YouTube's platform priorities while also assessing creators' needs and goals, crafting a plan to grow their channel, and delivering insights and strategy to enable their success on YouTube. You will deliver against partner performance metrics and core program Key Performance Indicators to drive maximum impact.<br /> At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together.<br /> The US base salary range for this full-time position is $85,500-$123,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.<br /> Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.<br /> <br /> Responsibilities<br /> • Establish scaled relationships with primarily Youth partners through different engagement types.<br /> • Drive product adoption and optimization across YouTube priorities, and support creators in their content and audience goals. Ensure your partner portfolio complies with YouTube's Community Guidelines, monetization, and other policies, and support them in navigating YouTube's support and operations teams.<br /> • Engage with and understand the latest features, policies, and platform improvements to help partners s/ucceed.<br /> • Analyze and track metrics to identify trends and highlight issues to ensure performance growth.<br /> • Work with teams across the YouTube Business Organization and cross-functional teams (e.g., Product, Sales, Marketing, Policy, Communications, Legal, and others) to resolve business issues and scale opportunities. Implement projects, including workshops, events, and other initiatives to share best practices with partners and peers.<br /> <p id='jobcode'>Jobcode: Reference SBJ-5bzwwz-172-69-58-195-42 in your application.</p> </p>
