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Passenger Service Supervisor (Icelandair) - MCO
Passenger Service Supervisor
TYPE: Part-Time | SHIFT HOURS: PM (Vary based on flight activities. More details will be provided during the interview)
Quantem Aviation Services is a premier aircraft handling provider offering cargo warehousing, mail handling, ramp handling, terminal services, and GSE fuel supply and maintenance services.
Our employees receive the following, based on position and eligibility requirements:
- 401(k) retirement plan with company match
- Employee Assistance Program
- Employee discounts
- Competitive wages
- Flexible schedule
- Advancement opportunities
- On the job training
Position Overview:
The Passenger Service Supervisor is responsible for the safe and cost-effective use of the facility equipment and labor within control of this position. Ensure all staff are compliance with Inland’s policy of superior service and satisfaction while maintaining compliance with all written company and Government rules and regulations.
Essential Duties and Responsibilities (Including but not limited to):
-
Participate and exchange ideas in meetings and conference calls as required keeping the Operations at your location updated on new developments; - Ensure your station is focused on achieving optimal customer service, customer retention and customer relationships to maintain quality of service;
- Assist the General Manager and/or Operations Manager with station audits, provide information needed for reports, and handle all airline and FAA questions/concerns as required;
- Assist the Base General Manager in hiring, scheduling and training; recommended discipline and promotion of employees to new duties and responsibilities;
- Audit and maintain that all station activities are conducted to guarantee the highest level of employee and equipment safety for protection of assets, sustaining regulatory compliance and support company mission, values and purpose;
Required Skills and Experience:
-
High school diploma or equivalent; - 2 years experience in a “Lead” role preferred;
- Ability to communicate in English;
- Effective time management and organizational skills to manipulate multiple projects and conflicting deadlines at once;
- Verbal and written communication skills in English;
- The ability to listen to others and value opinions, interpret information, promote and execute ideas, prepare reports and presentations, lead groups and provide foundation of open communication are required;
- Intermediate computer skills with working knowledge of Microsoft programs (Outlook, Word, PowerPoint and Excel);
- This position requires a employee to obtain a US Customs and Border Protection (CBP) seal. Orlando FL CBP require US citizenship or US permanent resident status in order to receive a CBP seal;
- A valid driver’s license is required for this position.
Work Environment:
-
Office environment with the potential of remaining seated for extended periods of time; - Continuous use of a computer, keyboard, and mouse;
- May be exposed to hazards inherent in airport operations, including noise, vehicles, equipment, and weather, all of which are well-managed with a high level of training, personal protective equipment, and safety procedures.
Physical Demands:
-
Must be able to stand, walk, sit, use hands to handle, or feel objects, tools or controls, reach with hands and arms, speak clearly and hear efficiently; - Must be able to lift, push pull up to 55 pounds at times, but not in excess of 75 pounds;
- May be exposed to loud noises, harmful materials and dangerous equipment or machinery;
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
