Introduction to Our Company and Opportunity At bolthires, we are passionate about revolutionizing the virtual care industry and making a positive impact on the lives of pets and their parents. As a leading online pet store and a rapidly growing organization, we are committed to providing best-in-class customer service and improving pet health compliance. Our Healthcare Team is dedicated to delivering exceptional support and education to pet parents, and we are now seeking a talented and compassionate Telehealth Veterinary Technician to join our team on a part-time basis. Role Overview As a Telehealth Veterinary Technician at bolthires, you will play a vital role in championing the support and education of our pet parents on products and services that promote animal health and wellbeing. You will provide subject matter expertise on companion animal health and wellness, participate in program development, and collaborate with our team members to drive innovation and growth. This is a unique opportunity to work remotely and make a real difference in the lives of pets and their families. Key Responsibilities • Provide exceptional support and education to pet parents on products and services that promote animal health and wellbeing • Offer subject matter expertise on companion animal health and wellness to bolthires Health • Participate in program development and enhance training procedures to drive continuous improvement • Identify and triage platform improvements and support innovative advancements to stay ahead of the curve • Collaborate with bolthires Health team members to develop current and new services and products that meet the evolving needs of pet parents • Utilize your expertise to provide effective communication with pet parents and ensure seamless customer experiences Essential Qualifications To be successful in this role, you will need: • An active Vet Tech License / Certification (CVT, LVT, or RVT) • A Veterinary Technology associate's or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent • At least 3 years of small animal veterinary experience or equivalent industry experience • Proficient computer skills and comfort with interacting with customers and team members remotely through an online platform • Exemplary listening and problem-solving skills, with the ability to multitask comfortably • A team-oriented approach and a passion for collaborating with other veterinary technicians, veterinarians, and stakeholders • Strong verbal and written communication skills, with a focus on empathy and excellent customer service Preferred Qualifications While not essential, the following qualifications are highly desirable: • Experience working in a fast-paced, self-starter environment with a proven ability to work independently • Familiarity with online platforms and digital communication tools • A strong understanding of the virtual care industry and the role of telehealth in animal health • A commitment to ongoing learning and professional development, with a focus on staying up-to-date with the latest advancements in animal health and wellbeing Skills and Competencies To excel in this role, you will need to possess a unique combination of technical, interpersonal, and business skills, including: • Strong technical skills, with the ability to learn and adapt to new systems and technologies • Excellent communication and interpersonal skills, with the ability to build strong relationships with pet parents, team members, and stakeholders • A customer-centric approach, with a focus on delivering exceptional customer experiences and driving customer loyalty • A collaborative and team-oriented approach, with the ability to work effectively with cross-functional teams and stakeholders • A strong business acumen, with the ability to understand the commercial implications of your work and drive business growth Career Growth Opportunities and Learning Benefits At bolthires, we are committed to supporting the ongoing learning and development of our team members. As a Telehealth Veterinary Technician, you will have access to a range of training and development opportunities, including: • Comprehensive onboarding and training programs to ensure your success in the role • Ongoing professional development opportunities, including workshops, webinars, and conferences • Mentorship and coaching from experienced team members and leaders • Opportunities for career advancement and growth within the company Work Environment and Company Culture At bolthires, we pride ourselves on our positive and supportive company culture. As a remote team member, you will be part of a dynamic and collaborative team that is passionate about making a difference in the lives of pets and their families. You will have the opportunity to work from the comfort of your own home, with the flexibility to balance your work and personal life. Compensation, Perks, and Benefits We offer a competitive salary and a range of perks and benefits, including: • A comprehensive benefits package, including medical, dental, and vision insurance • A 401(k) retirement savings plan with company match • Generous paid time off and holiday entitlement • Access to a range of discounts and perks, including pet insurance and pet food discounts Conclusion If you are a compassionate and tech-savvy animal health professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Telehealth Veterinary Technician at bolthires, you will have the chance to make a real difference in the lives of pets and their families, while working with a dynamic and supportive team. Don't miss out on this opportunity to join our growing organization and take your career to the next level. Apply now and take the first step towards a rewarding and challenging career with bolthires! 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