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PAC Compliance and Standards Manager

March 9, 2026

About the position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: Pension Plan (at no cost to the employee) 401(k) plan with employer matching Available your first day: Medical, vision, dental, and life insurance Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave) Parental leave (up to 4 weeks) and adoption assistance Wellness programs (including access to a recreation and fitness facility) Short and long-term disability plans Tuition assistance for both undergraduate and graduate programs 10 Employee Resource Groups for career development, community service, and networking Summary Provide strategic and operational leadership for SRP’s Protection, Automation, and Control (PAC) compliance program to ensure full adherence to all applicable NERC Operations & Planning (O&P) and Critical Infrastructure Protection (CIP) Standards. This position oversees compliance governance, internal controls, evidence management, and continuous improvement efforts. The manager directs staff in the development and maintenance of PAC standard design documents, configuration files, and processes, and works closely with SRP’s Electric Reliability Compliance (ERC) department and PAC stakeholders. This role is essential to sustaining SRP’s culture of reliability, security, transparency, and regulatory excellence.

Responsibilities

Serve as the PAC Responsible Department (RD) manager in coordination with SRP’s ERC department.
Lead the PAC Compliance & Standards team responsible for coordinating and maintaining SRP’s PAC compliance program, including planning, milestones, reporting, and audit readiness.
Direct the development, implementation, and maintenance of internal controls, governance processes, and documentation required to demonstrate compliance with NERC O&P and CIP Standards.
Ensure PAC processes, controls, and evidence meet the highest standards of quality, accuracy, and regulatory integrity.
Oversee internal compliance reviews, mock audits, and best-practice assessments to identify gaps and drive continuous improvement.
Lead staff in providing expert guidance to PAC groups and personnel on compliance issues, regulatory changes, and risk‑mitigation strategies.
Interpret and communicate NERC O&P and CIP Standards to ensure consistent understanding and application across PAC teams.
Mentor and develop PAC personnel to strengthen organizational compliance capabilities.
Monitor activities and rulemaking from FERC, NERC, and WECC to maintain proactive awareness and a forward‑looking compliance posture.
Analyze regulatory changes and assess their impact on SRP’s PAC compliance program.
Represent SRP PAC in external industry groups such as WECC, NATF, and other compliance forums to influence best practices and maintain strong external relationships.
Collaborate closely with PAC groups and other business units to ensure alignment and consistency in compliance deliverables.
Coordinate with internal stakeholders to integrate compliance initiatives into PAC planning, design, implementation, maintenance, and operations.
Direct staff in the development and maintenance of PAC standard design documents, configuration files, and processes.
Oversee staff responsible for the development and management of the PAC life‑cycle asset replacement program in coordination with PAC stakeholders.
Provide clear communication, executive summaries, risk assessments, and status reporting to PAC leadership and stakeholders.
Champion a culture of accountability, transparency, and continuous improvement in all compliance and standards‑related activities.
Perform other duties as assigned.

Requirements

A bachelor's degree relevant to the assignment from an accredited institution is preferred.
A minimum of 7 years of relevant experience is preferred.
In lieu of a bachelor’s degree, 11 years of relevant experience or an equivalent combination of education and experience totaling 11 years may be considered.
Knowledge of FERC, NERC, and WECC regulatory organizations and standards.
Deep understanding of electric power systems, with emphasis on protection, automation, and control.
Demonstrated experience with NERC O&P or CIP compliance programs, including standards assessment and applicability, compliance controls, evidence management, audit response, and training programs.
Familiarity with information technology infrastructure, architecture, applications, systems, processes, or security.
Demonstrated ability to build, develop, and lead high‑performing teams.
Interpersonal and collaboration skills with the ability to influence across PAC and other SRP business units.
Excellent written and verbal communication skills, with the ability to clearly explain complex regulatory concepts.
Project and staff management skills with the ability to prioritize, plan, and execute work efficiently.
Proven problem‑solving and sound decision‑making abilities grounded in risk awareness and compliance principles.
Commitment to continuous improvement of both technical and leadership competencies.
All candidates must be legally authorized to work in the United States.
Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.

Benefits

Pension Plan (at no cost to the employee)
401(k) plan with employer matching
Available your first day: Medical, vision, dental, and life insurance
Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
Parental leave (up to 4 weeks) and adoption assistance
Wellness programs (including access to a recreation and fitness facility)
Short and long-term disability plans
Tuition assistance for both undergraduate and graduate programs
10 Employee Resource Groups for career development, community service, and networking

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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