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Operational Excellence Consultant
Job Description Aramark SeniorLIFE+ is seeking a dynamic and innovative Director of Curated Solutions to lead and expand our consulting brand for our SeniorLIFE+ line of business. This pivotal role will focus on client relationships, mobilization, sales support and managing overall process as well as the consultants supporting our clients. This position will be instrumental in developing and implementing processes and standards for this business model, enhancing client experience, business growth, driving results and relationships that foster client referrals and grow brand recognition. This is a remote position that requires travel up to 75% of the time. Job Responsibilities The successful Director of Curated Solutions will: Leadership and Team Management • Lead and manage and lead a team of consultants, including assigning/matching consultants to communities, and lead our Curated Solutions Coordinator. Stakeholder and Enterprise Partnerships • Establish and maintain strong relationships with key stakeholders in both SL+ and Aramark Enterprise • Collaborate closely with the Growth team to support client and retention initiatives. Consultation Operations and Mobilization • Direct the consultation mobilization process including initial community visits, assessments, benchmarking, systems support, and resource alignment. • Oversee consultant billing, and partner with the Growth and other functional teams on proforma development and achieve positive financial and operational outcomes. Communication and Brand Development • Establish clear communication protocols for line of business, consultants and client partners. • Coordination with Marketing team and VP OpX to strengthen the consulting brand with social media, interviews and publications. • Participate in various conferences trade shows to increase brand visibility and offerings in the market. Client Experience & Engagement • Oversee the implementation and training for engagement initiatives, supporting enhanced collateral, digital and in-person communication within clients. Strategic Planning & Innovation • Work closely with Aramark Enterprise to build and refine systems, and processes to improve overall efficiency, innovation and value for our clients. • Drive strategic initiatives that support future long-term brand growth, client offerings, and competitive advantages in the consulting space. • Develop annual and quarterly strategies aimed at improving client satisfaction, strengthen loyalty, and enhance overall client experience. Qualifications To be prepared for this role, qualified candidates will possess: • 5-10 years in a Senior Living or Hospitality/Resident Care Service Environment of comparable operational volume. • Consulting experience with self-operated senior living clients or experience in CCRC (Continuing Care Retirement Communities). • Demonstrated experience with kitchen design, project management and overseeing commercial kitchen and dining room renovation projects. • Proven leadership capability with the ability to guide and influence cross-functional teams. • Exceptional client relationship skills with the ability to support and coach unit-level managers in day-to-day operations. • Strong interpersonal and communications skills. Ability to engage effectively with clients, senior leadership, and internal Aramark partners. • Strategic mindset with a proven track record of implementing successful programs and operational improvements. • Ability to collaborate effectively with leaders across all levels of the organization. • Proficient in MS Office Suite and Smartsheet. • This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE). Education About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook, Instagram and Twitter. Nearest Major Market: Philadelphia Apply tot his job
