Loan Servicing Quality Assurance Analyst

Job Description: • Complete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification. • Evaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance. • Create and maintain documentation of processes, reports, applications, and procedures as per department policy. • Conduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated. Testing must be conducted accurately and in accordance with established testing timelines and standards. • Identify exception based on testing performed and notify department management of any observations that are outside of the testing scope but require action. • Obtain approval of testing as documented by department procedure or at the direction of management. • Perform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management. • Perform recurring testing as assigned. • Research external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties. • Utilize SharePoint and other systems to track all assignments and update the status accordingly. • Escalate issues of risk concern to management and maintain appropriate data integrity and confidentiality. • Follow department procedures for shared mailbox use. • Perform assigned compliance testing as assigned and promptly escalate compliance concerns. • Perform other duties as assigned. Requirements: • High school diploma required; bachelor’s degree or equivalent job experience preferred. • Three (3) or more years’ experience in mortgage/loan servicing. • Two (2) or more years’ experience with quality data analysis, testing and reporting. • Knowledge of mortgage industry terminology, including knowledge of prominent general servicing and default timelines. • Knowledge of utilizing Loan Servicing technology to research, validate and obtain information. • Proficient in MS Office with basic skills in Excel. • Strong analytical, problem solving, collaboration and technical skills. • Strong time management skills. • Ability to adapt to changes and work under pressure to meet deadlines. • Ability to understand, remember, and communicate routine, factual information. • Ability to organize thoughts and ideas into understandable terminology. Benefits: • Comprehensive healthcare plans for you and your family. • A discretionary 401(k) match of 50% of the first 4% of pay contributed. • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. • Customized training programs to help you advance your career. • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. • Educational Reimbursement. • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...