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Line Crew
Report to Name: Construction Manager
Department Name: Line Crew
FLSA Status: Non-exempt
Company Overview: Empire Access is a leading provider of telecommunications services, specializing in telephone, internet, and fiber optic solutions. We are committed to delivering reliable and high-quality connectivity to our customers.
Job Summary: As a Line Crew Person, you will play a crucial role in the installation, maintenance, and repair of the services offered to our customers. Working as part of a skilled team, you'll contribute to ensuring our customers receive reliable and high-speed connectivity services.
Key Responsibilities:
- Perform installation, splicing, termination, and testing of fiber optic cables in various environments including aerial, underground, and indoor settings.
- Assist in the deployment of telecommunications equipment such as routers, switches, and access points to support internet and TV services.
- Conduct regular maintenance inspections and troubleshooting to identify and rectify network issues promptly.
- Collaborate with team members to plan and execute network expansion projects ensuring timely completion and adherence to safety protocols.
- Operate specialized tools and equipment safely and efficiently, including fusion splicers, OTDRs, and power meters.
- Adhere to industry standards, regulations, and company policies to maintain the integrity and reliability of network infrastructure.
- Provide exceptional customer service by addressing inquiries, resolving service disruptions, and communicating effectively with customers during installations and repairs.
- Document work activities, including network configurations, splicing records, and service tickets accurately and comprehensively.
- Participate in training programs and stay updated on emerging technologies and best practices in fiber optics and telecommunications.
Qualifications:
- High school diploma or equivalent; additional technical certifications or training in telecommunications, fiber optics, or related fields preferred.
- Prior experience in fiber optic cable installation, splicing, and troubleshooting is highly desirable.
- Proficiency in using hand tools, power tools, and test equipment associated with fiber optic and telecommunications installations.
- Strong understanding of fiber optic cable types, connectors, and termination techniques.
- Ability to work at heights and in various weather conditions, adhering to safety protocols and regulations.
- Excellent problem-solving skills with a keen attention to detail and accuracy.
- Effective communication skills, both verbal and written, with the ability to interact professionally with team members and customers.
- Valid driver's license with a clean driving record.
Requirements:
- Technical Expertise: Proficiency in installing and troubleshooting telephone, internet, and fiber optic systems.
- Communication Skills: Excellent communication and interpersonal skills for effective customer interaction.
- Problem-Solving: Strong problem-solving abilities to diagnose and resolve technical issues efficiently.
- Physical Stamina: Ability to work in physically demanding environments, climb poles or ladders, and lift heavy equipment.
- Team Player: Collaborative mindset to work effectively with other technicians and support teams.
- Flexibility: Willingness to work flexible hours and respond to emergency repair situations.
- Driving License: Valid driver's license with a clean driving record. Must be willing to travel as needed to meet customer needs.
- AFTCOM Fingerprinting: May be required to pass background check via fingerprinting. Only applicable to techs providing services in New York State.
Education and Experience:
- 1-3 years of experience in telecommunications or technology related field.
- Technical certification or associate degree preferred.
- Experience in customer service support role.
Working Conditions: Work requires mostly outside cable work, both aerial and buried, copper and fiber. Most tasks are outdoors and at customer locations.
Pay Range: $20.00 to $24.00 per hour depending on experience.
Equal Employment Opportunity Commitment:
Empire Access is an equal opportunity employer, dedicated to fostering a workplace free from discrimination. We comply with all applicable federal, state, and local laws, ensuring equal employment opportunities based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, or any other protected status. We promote diversity and inclusion in all aspects of employment, from recruitment to benefits. If you require assistance or believe you've experienced discrimination, contact the Human Resources Department. Join us in our commitment to a diverse and inclusive work environment.
Revised: 01/2024
