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Lead Claims Adjuster (Remote)
Our client, a prominent insurance provider, is seeking an experienced and highly organized Lead Claims Adjuster to manage a portfolio of complex claims remotely. This critical role involves overseeing the claims handling process, ensuring fair and efficient resolution for policyholders, and mentoring a team of adjusters. You will be responsible for investigating, evaluating, and negotiating settlements for various types of insurance claims, ensuring compliance with company policies and regulatory requirements. The successful candidate will possess in-depth knowledge of insurance law, policy interpretation, and claims investigation techniques. You will be adept at assessing damages, determining liability, and managing reserves effectively. A key aspect of this role is providing guidance and support to junior adjusters, fostering their professional development, and ensuring consistent application of claims handling best practices across the team. Key responsibilities include reviewing and approving claim settlements, conducting complex claim investigations, liaising with legal counsel and external experts when necessary, and maintaining accurate and thorough claim documentation. You will also play a vital role in identifying potential fraud and implementing strategies to mitigate risk. This is a fully remote position, enabling you to work from your preferred location within Kenya. We are looking for a self-motivated individual with exceptional communication and interpersonal skills, capable of managing a workload autonomously and collaborating effectively with remote colleagues. Proficiency in claims management software and standard office applications is expected. Qualifications include a Bachelor's degree in Business Administration, Law, or a related field. Relevant professional certifications in insurance claims adjustment are highly desirable. A minimum of 7 years of progressive experience in insurance claims handling, with at least 2 years in a supervisory or lead capacity, is required. Strong negotiation, analytical, and decision-making skills are essential. You must demonstrate a commitment to customer service excellence and possess a thorough understanding of ethical claims practices. The ability to handle high-pressure situations and make sound judgments under duress is crucial. Join our client's dedicated team and contribute to their reputation for outstanding claims service in a flexible remote work environment.
