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Implementation Consultant (REMOTE - US or Canada)
About the position Hexagon's Asset Lifecycle Intelligence division (Hexagon) is seeking an Implementation Consultant to join our team. The Implementation Consultant will be responsible for setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions, specifically EcoSys (Enterprise Project Performance) software. Individuals in this position work independently. This is a full-time position involving a mix of onsite travel to customer sites and working remotely. The selected candidate will collaborate with project team members to gather requirements, application configuration, and application testing and training for our software EcoSys on behalf of our customers. Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users Determines client’s objectives by reviewing business functions; gathering information; and evaluating output requirements and formats. The successful candidate will perform multiple work assignments including configuring, testing, documenting, and developing solutions. Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications. Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices. Provides references for users by writing and maintaining user documentation; providing help desk support; training users. Maintains user confidence and protects operations by keeping information confidential. Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations. Leads preparation of testing scripts and materials; supports and performs unit, system, and integrated testing tasks. Works with training team to develop application-specific training curriculums and materials and supports training classes for client. Maintains professional and technical knowledge by attending EcoSys educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Tests and troubleshoots functionality of installed systems. Identifies and documents technical issues to be escalated to the product and system integration teams for resolution. Provides feedback based on client experiences to the product and professional services teams for product and process improvements. May work on pre-sales activities. #LI-REMOTE #LI-RM Responsibilities • setup/installation, configuration, and customization of technical solutions, applications, or process designs for the client’s purchased or outsourced technology and business outcome solutions, specifically EcoSys (Enterprise Project Performance) software • collaborate with project team members to gather requirements, application configuration, and application testing and training for our software EcoSys on behalf of our customers • manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users • Determines client’s objectives by reviewing business functions; gathering information; and evaluating output requirements and formats • perform multiple work assignments including configuring, testing, documenting, and developing solutions • Designs solutions by analyzing requirements; constructing workflow charts and diagrams; studying client system capabilities; writing specifications • Improves solutions by studying client current practices; designing modifications, use cases, design documents and suggesting best practices • Provides references for users by writing and maintaining user documentation; providing help desk support; training users • Maintains user confidence and protects operations by keeping information confidential • Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations • Leads preparation of testing scripts and materials; supports and performs unit, system, and integrated testing tasks • Works with training team to develop application-specific training curriculums and materials and supports training classes for client • Maintains professional and technical knowledge by attending EcoSys educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies • Tests and troubleshoots functionality of installed systems • Identifies and documents technical issues to be escalated to the product and system integration teams for resolution • Provides feedback based on client experiences to the product and professional services teams for product and process improvements • May work on pre-sales activities Requirements • Bachelor’s Degree or relevant experience including a minimum of 3 years of COTS / packaged software implementation experience • Minimum 3+ years’ experience with EcoSys or a comparable enterprise project controls tool • Minimum 3+ years’ experience Project arenaflex Controls space and / or Industry Experience in leading consulting, process design and SDLC • Understanding of software methodologies (waterfall, iterative and incremental) • Providing feedback based on client experiences and working directly with clients • Highly self-motivated and directed with keen attention to details • Proven analytical and problem-solving abilities • Keen attention to detail • Strong leadership and interpersonal skills • Building knowledge on multiple products • Managing client expectations • Crafting business outcome requirements • Identifying upselling opportunities • Estimating and scoping organization engagements • Ability to effectively prioritize and execute tasks in a high-pressure environment • Ability to lead in a team-oriented, collaborative environment • Ability to travel up to 50% Nice-to-haves • Experience with EcoSys configuration is a plus Apply tot his job
