Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Compass Group, North America. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there is subject to their terms and privacy notice. Compass Corporate Salary: $60000-$70000 (to commensurate with experience) Pay Grade: [[payGrade_obj]] A Family Of Companies And Experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary This individual is the primary contact for inquiries relative to interpreting HR policies, procedures, and programs for all Associates and Managers. First responder, via e-mail, telephone and other communication channels for all HR related inquiries, HR investigations, disciplinary actions, terminations or other Employee Relations matters. Responsibilities • Responds to telephone and email inquiries, and SpeakUp Reports from all Associates regarding employee relations matters by: Interpreting and explaining company policies (e.g. disciplinary guidelines, performance management, benefits), procedures, practices, and programs; referring questions and issues to Payroll or Benefits Help Desks when questions and issues are outside of the scope of HR policy explanation; acting as intermediary between Associates and the Payroll or Benefits Help Desks when Associates escalate unresolved benefits and payroll issues to HR. • Providing guidance to managers in handling difficult or complex employee relations issues and in resolving complaints or disputes, such as advising managers on appropriate disciplinary actions and procedures to ensure consistency; and providing risk assessments for terminations. • Investigating issues and providing resolution on the following: complaints about working conditions, disciplinary actions, Associate and applicant appeals, alleged wrongful terminations, harassment and discrimination allegations, or other HR related matters. • Researching complaints from Associates about all salary/wage treatments (e.g. merit increases, promotions, demotions, adjustments) when issues are not resolved through the standard processes in accordance to policy. Contacts operations on all discrepancies as appropriate to ensure compliance. • Providing advice to managers on reductions in force, position eliminations, and layoffs to ensure proper policies and procedures are followed. • Consults with the HR Service Center's in-house Legal Counsel as needed to obtain advice on problem resolution. Escalates issues as appropriate to Field HR Consultants for investigation and resolution. • May assist with follow-up on SS# mismatch issues. • May work on special projects, both independently and as part of a team. • Bilingual HR Advisor may assist with translation of investigative documentation from Spanish to English, as needed. Qualifications • Bachelor's degree in Human Resources, or equivalent degree, or equivalent related experience. • Two (2) + years experience as an HR representative/generalist in a large company or supporting a line Business Unit. • English/Spanish bilingual preferred. • Strong computer skills including ability to perform queries in SAP, generate reports, perform web-based research, and create case management files in HR software. • Working knowledge of employment labor law in multiple states. • Proven ability to: • -Research topics on the Internet and through other available resources. • -Manage priorities and workflow. • -Work independently and as a member of various teams and committees. • -Work effectively in an unstructured, fast-paced and P&L driven environment. • -Handle multiple projects and meet deadlines. • -Prepare reports and business correspondence. • -Deal effectively with a diversity of individuals at all organizational levels. • Good judgment with the ability to make timely and sound decisions. • Creative, flexible, and innovative team player. • Strong interpersonal skills. • Excellent written and verbal communication skills. • Commitment to excellence and high standards. • Strong organizational, problem-solving, and analytical skills. • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Apply to Compass Group today! Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates At Corporate Are Offered Many Fantastic Benefits. • Medical • Dental • Vision • Life Insurance/ AD • Disability Insurance • Retirement Plan • Paid Time Off • Paid Parental Leave • Holiday Time Off (varies by site/state) • Personal Leave • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( for paid time off benefits information. Req ID: 1464396 Compass Corporate Alexis Ditaway [[req_classification]] If you have questions about this posting, please contact support@lensa.com Apply tot his job