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**Experienced Part-Time Customer Service Technician – Roanoke CSC 02588**
At arenaflex, we are dedicated to providing exceptional customer service to the citizens of Virginia. As a Part-Time Customer Service Technician at our Roanoke Customer Service Center (CSC), you will play a vital role in ensuring that our customers receive the highest level of service and support. If you possess excellent customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities, we want to talk with you. **Job Summary:** As a Part-Time Customer Service Technician, you will be responsible for providing exceptional customer service to our customers, processing applications, issuing IDs, administering vision, driver, and in-car road tests, and processing diverse vehicle registrations, titling, tax, and fee collection, and other DMV-related services. You will work in a fast-paced environment, communicating policies, procedures, and regulations to our customers. We are looking for a service-oriented professional who is willing to learn and grow with our team. **Key Responsibilities:** * Communicate policies, procedures, and regulations to customers * Issue IDs * Process applications * Administer vision, driver, and in-car road tests * Process diverse vehicle registrations, titling, tax, and fee collection, and other DMV-related services * Provide exceptional customer service to our customers * Work in a fast-paced environment, handling multiple tasks and responsibilities * Maintain accurate records and files * Collaborate with other team members to achieve common goals **Essential Qualifications:** * Customer service experience working in a fast-paced environment * Experience using a personal computer or other automated systems * Excellent oral and written communication skills * Flexibility to work M-F and Saturday * Strong organizational, time management, problem-solving, and multitasking skills * Must have attention to detail, accuracy, and complete assignments on time * Driving records should have a point balance of less than six demerit points and no major convictions * Experience working in a team or group environment * Ability to lift 10 – 25 pounds **Preferred Qualifications:** * Experience working in a government agency or public sector organization * Knowledge of DMV policies and procedures * Experience with customer relationship management (CRM) software * Bilingual or multilingual skills * Experience working with diverse populations and communities **Skills and Competencies:** * Excellent customer service and communication skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and handle multiple tasks and responsibilities * Strong organizational and time management skills * Ability to maintain accurate records and files * Collaborative and team-oriented approach * Adaptability and flexibility in a changing environment * Strong attention to detail and accuracy **Career Growth Opportunities and Learning Benefits:** * Opportunities for career advancement and professional growth * Training and development programs to enhance skills and knowledge * Collaborative and supportive work environment * Opportunities for professional networking and development * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture:** * Work in a fast-paced and dynamic environment * Collaborate with a team of dedicated and passionate professionals * Opportunities for professional growth and development * Recognition and rewards for outstanding performance and contributions * Flexible work arrangements and work-life balance * Opportunities for community involvement and volunteer work **Compensation, Perks, and Benefits:** * Competitive hourly rate commensurate with experience * Opportunities for overtime and bonuses * Comprehensive training and development programs * Collaborative and supportive work environment * Flexible work arrangements and work-life balance * Opportunities for professional networking and development * Recognition and rewards for outstanding performance and contributions **How to Apply:** To apply for this exciting opportunity, please submit your online application through our website. We are an equal opportunity employer and welcome applications from diverse candidates. If you have any questions or need assistance with the application process, please do not hesitate to contact us. **Contact Information:** Name: arenaflex Employment Phone: (804) 367-0528 Email: employment@arenaflex.virginia.gov **Inclusion and Diversity:** arenaflex is committed to inclusion and diversity in the workplace. We encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process. Apply for this job
