At arenaflex, we're revolutionizing the education sector with cutting-edge technology and innovative solutions. As a leading EdTech company, we're committed to providing dynamic, data-informed experiences to the global education community. Our mission is to empower learners and educators to achieve their goals, and we're looking for talented individuals to join our team. **The Opportunity** arenaflex is the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. We believe in the power of a truly diverse and inclusive workforce, and we're committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. As we expand globally, we're seeking experienced Live Chat Customer Service Advisors to join our Student Success team. **About Student Success** Student Success brings virtualized support and technology-enabled solutions to the world's most progressive institutions. We provide IT Help Desk and comprehensive Student Lifecycle Management services that improve student engagement and accelerate learning. Our platform gives institutions an efficient, financially sustainable way to deliver services through the enrollment and learning process. Our goal is to build a better educational experience for everyone by extending institutional resources to meet the growing demands of learners. **Primary Position Responsibilities** As a Live Chat Customer Service Advisor, you'll be responsible for: * Resolving end-user inquiries by utilizing multiple technologies, including chat and web-based inquiries * Providing complete and accurate information to customers on every live chat interaction by researching account activity and notes promptly and efficiently * Handling and resolving situations with customers in a timely and effective manner * Assisting management with special projects relating to customer service * Responding to all inbound chats and assisting management for the entire shift, with the exception of assigned break times * Handling multiple job tasks at one time and escalating issues in a timely manner **The Candidate** We're looking for experienced customer service professionals who are passionate about delivering exceptional customer experiences. To be successful in this role, you'll need: * A minimum of 3 months of live chat experience * Ability to pass a typing speed test and type 50 WPM * At least 1 year of professional customer service experience, preferably in a large Call Center environment as a chat agent * Ability to sit and work at a desk and on the computer for extended periods of time * Ability to maintain a quiet, distraction-free work environment without any conflicting responsibilities during your scheduled shift * Ability to take inbound (voice) phone calls in a conversation-heavy environment * Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above) * High School diploma or GED * Must be at least 18 years old * Ability to work a variable schedule, including evenings and weekends, based on call center needs * Proficient with arenaflex Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills * Must reside within an approved state* * Must be able to work from home with the following internet requirements: + High-speed Internet Connection (Cable, Fiber, DSL) + 40 Mbps Download + 15 Mbps Upload + 100ms Ping or less + Jitter: 40 MS or less + Hardwired Connection + Wired connection from the modem/router to the device, no splits/gaps or usage of Wi-Fi bridges **Preferred Skills** While not required, we're looking for candidates with: * College degree or some level of college completed * Ability to easily operate a computer and adapt quickly to software applications * Ability to troubleshoot caller issues and provide supporting help documentation * Committed to quality and service matrix and culture * Able to quickly adapt to face-changing situations * Able to provide positive customer experience for customers * Self-motivated, accountable approach combined with strong sense of teamwork * Strong sense of customer service with enthusiastic, energetic, and professional behavior * Good organizational skills and detail-oriented * Excellent time management skills **Compensation and Benefits** We offer a competitive hourly rate of $12/hour, based on national and industry-specific survey data. We also consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay. **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from home and enjoy a quiet, distraction-free work environment. We're committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion. We're an equal employment opportunity/affirmative action employer and consider qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. **How to Apply** If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to learn more about arenaflex and our career opportunities. We're looking forward to hearing from you! Apply Now! *Approved states: AL, AR, GA, IN, KY, LA, MS, NC, NV, OH, OK, PA, SC, TN, TX, WI, WV Apply for this job