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**Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team for arenaflex**
At arenaflex, we're revolutionizing the mobile and online banking technology landscape, and we're looking for a talented and motivated Junior Tech Support Specialist to join our 24/7 live-chat team. As a key member of our technical support team, you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our banking software and apps. **About arenaflex** arenaflex is a leading industry player in mobile and online banking technology, dedicated to providing innovative solutions that empower our clients to succeed. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of collaboration, innovation, and continuous learning. **Job Summary** As a Junior Tech Support Specialist, you'll work directly with our clients, supporting end-users with technical questions about our products and collaborating with our technical team to resolve issues. You'll be responsible for troubleshooting and resolving technical issues, coordinating with software technicians and developers, and managing a dynamic workload with multiple concurrent tasks. This is an entry-level position, and you'll have the opportunity to learn and grow with our team. **Working Hours and Schedule** We operate on a 2-shift schedule, with two teams working in rotation: * Team 1: 9 pm - 9 am CST (Monday to Friday) * Team 2: 9 am - 9 pm CST (Monday to Friday) You'll be required to work a rotating schedule, with opportunities for flexibility and work-life balance. **Primary Responsibilities** As a Junior Tech Support Specialist, your primary responsibilities will include: * **In-depth understanding of arenaflex banking software and apps**: You'll need to have a solid grasp of our products and be able to explain technical concepts to less-technical users. * **Coordination with software technicians, technical support, and developers**: You'll work closely with our technical teams to resolve issues and improve our products. * **Troubleshooting and resolving technical issues**: You'll use your analytical skills to identify and resolve technical problems, and document your findings to improve our processes. * **Handling technical processes and explaining them to others**: You'll need to be able to communicate complex technical concepts in a clear and concise manner. * **Managing a dynamic workload with multiple concurrent tasks**: You'll be responsible for prioritizing tasks and managing your time effectively to meet deadlines. **Requirements** To succeed in this role, you'll need: * **Excellent written and spoken English**: You'll need to be able to communicate effectively with our clients and team members. * **Ability to establish good working relationships with customers**: You'll need to be able to build trust and rapport with our clients. * **Solid troubleshooting ability**: You'll need to be able to analyze complex technical issues and resolve them efficiently. * **Ability to learn technical skills quickly**: You'll need to be able to adapt to new technologies and processes quickly. * **In-depth learning and understanding of arenaflex mobile and online banking products**: You'll need to have a solid grasp of our products and be able to explain technical concepts to less-technical users. * **Coordination with developers to investigate and diagnose issues**: You'll work closely with our development team to resolve technical issues. * **Ability to manage a dynamic workload with many concurrent tasks**: You'll need to be able to prioritize tasks and manage your time effectively to meet deadlines. **As Plus** While not required, the following experiences would be a huge asset: * **Experience in banking live-chat**: You'll have a solid understanding of the banking industry and be able to communicate effectively with our clients. * **Experience in technical support**: You'll have a solid understanding of technical concepts and be able to troubleshoot and resolve technical issues. * **Experience with Dialogflow**: You'll have experience with conversational AI and be able to use it to improve our customer experiences. * **Experience with various mobile phone platforms, especially iOS and Android**: You'll have a solid understanding of mobile technologies and be able to troubleshoot and resolve technical issues. * **Project management experience**: You'll have experience managing multiple projects and prioritizing tasks to meet deadlines. * **Working directly with US-based customers**: You'll have experience communicating with customers in the US and be able to adapt to their needs. * **Knowledge of US banking system**: You'll have a solid understanding of the US banking system and be able to communicate effectively with our clients. **Our Benefits** As a member of our team, you'll enjoy: * **Fully remote work**: You'll be able to work from the comfort of your own home and enjoy a better work-life balance. * **Long-term employment**: We're committed to providing a stable and secure work environment. * **Competitive salary**: You'll be rewarded with a competitive salary that reflects your skills and experience. * **Community of practice, regular knowledge sharing among colleagues**: You'll be part of a collaborative team that shares knowledge and best practices. * **Internet compensation (50$ per month)**: You'll receive a monthly stipend to support your internet costs. * **Friendly and easy-going international team and colleagues**: You'll be part of a diverse and inclusive team that values collaboration and teamwork. **How to Apply** If you're a motivated and talented individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your application through our website, including your resume and a cover letter that outlines your experience and qualifications. We can't wait to hear from you! Apply for this job
