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**Experienced Customer Support Agent (Weekends and Nights) – Sports Betting Industry**
At arenaflex, we're revolutionizing the way fans engage with their favorite sports, teams, and leagues. As a leading sports-tech entertainment company, we're committed to delivering exceptional experiences for our customers. We're seeking a talented Customer Support Agent to join our team, working weekends and nights to provide top-notch support to our players. If you're passionate about sports, have a customer-centric mindset, and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity. **About arenaflex** arenaflex is an innovative sports-tech entertainment company that's changing the game. With a presence across all 50 states and a portfolio of leading brands, we're the premier gaming destination in the United States. Our team is dedicated to building a winning culture that values recognition, growth, and teamwork. We're proud to offer a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self. **The Role** As a Customer Support Agent, you'll be the face of arenaflex, providing exceptional support to our players via various channels, including live chat, email, and phone. You'll be the go-to expert for account-related queries, betting and promotion inquiries, and technical issues. Your passion for sports and ability to adapt to any challenge will make you a valuable asset to our team. **Key Responsibilities** * Respond promptly and professionally to customer inquiries via various channels, including live chat, email, and phone. * Assist customers with account-related queries, betting and promotion inquiries, and technical issues. * Provide explanations on betting options and outcomes, odds, promotions, and policies. * Investigate and resolve customer complaints or issues efficiently and effectively. * Escalate complex problems to higher-level support or management when necessary. * Follow up with customers to ensure satisfactory resolution of issues. * Maintain a deep understanding of our sports betting platform, including available sports, markets, and features. * Stay updated on sports events, odds changes, and industry trends. * Educate customers on how to navigate the platform, place bets, and utilize features effectively. * Adhere to regulatory requirements and company policies related to responsible gaming and customer verification. * Identify and report any suspicious activities or potential compliance issues. * Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources. **Requirements** * Minimum 12 months Customer Service experience in the Sports Betting industry. * Strong knowledge of sports and betting terminology, including various types of bets and odds formats. * Excellent communication skills, both verbal and written. * Ability to adapt and deliver in a fast-paced environment. * Strong problem-solving abilities and attention to detail. * Familiarity with customer service software and CRM systems. * Willingness to work flexible hours, including evenings, weekends, and holidays. * Commitment to upholding responsible gaming practices and compliance standards. **Preferred Qualifications** * Previous experience in the iGaming industry. * Knowledge of sports betting platforms and software. * Experience with customer service software and CRM systems. * Familiarity with regulatory requirements and responsible gaming practices. **What We Offer** * Competitive compensation and benefits package. * Opportunities for professional development and career growth. * A fun and dynamic work environment committed to driving real growth. * A comprehensive benefits package, including health insurance, paid leave, and retirement savings plan. * Access to exclusive employee perks and discounts. * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and celebrates individual differences. **Why Join arenaflex?** * We're a leader in the sports-tech entertainment industry, with a strong presence across the United States. * We offer a wide range of career opportunities, from customer support to product development and marketing. * We're committed to diversity, equity, and inclusion, with a focus on creating a workplace that values and celebrates individual differences. * We offer a comprehensive benefits package, including health insurance, paid leave, and retirement savings plan. * We're a fun and dynamic work environment, committed to driving real growth and innovation. **How to Apply** If you're passionate about sports and have a customer-centric mindset, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your experience and qualifications. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal opportunities employer and we believe, as one of our principal states, "We Are One Team!" We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, Veteran status, or another other characteristic protected by state, local or federal law. We believe arenaflex is strongest and best able to compete if all employees feel valued, respected, and included. We want our team to include diverse individuals because diversity of thought, diversity of perspectives, and diversity of experiences leads to better performance. Having a diverse and inclusive workforce is a core value that we believe makes arenaflex stronger and more competitive as One Team! Apply Job! Apply for this job
