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**Experienced Customer Service Representative - Remote Position at arenaflex**
**Job Summary:** Join arenaflex, a leading waste management and environmental solutions provider, as a Customer Service Representative in a remote position. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients via multi-channel platforms, including phone, email, live chat, and self-service channels. This is a fantastic opportunity to grow your career in a dynamic and supportive environment, with a competitive salary range of $15.00 - 20.00 and a comprehensive benefits package. **About arenaflex:** arenaflex is North America's largest comprehensive waste management and environmental solutions provider. With a commitment to putting people first and achieving success with integrity, we strive to provide innovative infrastructure and capabilities in recycling, organics, and renewable energy. Our team is dedicated to helping our customers achieve their sustainability goals, and we are constantly working to make arenaflex a great place to work and grow a career. **Job Responsibilities:** As a Customer Service Representative at arenaflex, you will be responsible for: * Fields customer service inquiries and handles customer service transactions independently and proficiently * Demonstrates active listening skills and confirms understanding of customer needs, issues, and requests * Uses authorized systems to gather information, provide information, and/or update customer records * Provides standard information and education regarding service options, charges, billing, and contracts * Demonstrates ownership of the customer issue by providing one call resolution * Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating the customer's query * Serves as an advocate for customers with repeat issues by engaging the right department and people within arenaflex * Communicates concise and accurate information * Listens for and identifies opportunities to cross-sell additional products and services * Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information * Supports other service lines when required * Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives * Meets or exceeds service and operational standards established for the call center, including attendance, adherence, quality, productivity, safety, and timeliness goals * Completes cross-training with Operations, Sales, and Billing **Qualifications:** To be successful in this role, you will need: * High school diploma or G.E.D (accredited) * One (1) year of previous customer service experience (in addition to education requirement) * Excellent verbal, written, and analytical skills * Computer skills - MS Office * Typing skills * Professional phone etiquette * Ability to multitask * Ability to react well under pressure and treat others with respect * Identifies and resolves problems in a timely manner * Prioritizes and plans work activities * Focuses on solving conflicts and listening to others without interrupting * Is consistently at work and on time * Work efficiently and effectively, both independently and as a team to ensure exceeding call center's standards * Balances team and individual responsibilities and helps build a positive team spirit * Adapts and able to deal with frequent changes in the work environment * Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments * Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner **Work Environment:** As a remote Customer Service Representative, you will be working from home and will need to: * Have a private workspace in which you are able to work the entirety of your shift without interruptions or distractions * Have high-speed internet (minimum 50mbs download and 10mbs upload) * Be able to physically connect the computer to the modem or router * Be able to work in a fast-paced/high-volume environment **Benefits:** arenaflex offers a comprehensive benefits package, including: * Medical, Dental, Vision, Life Insurance, and Short-Term Disability * Stock Purchase Plan * Company match on 401K * Paid Vacation, Holidays, and Personal Days **Career Growth Opportunities:** arenaflex is committed to investing in our employees and providing opportunities for career growth and development. As a Customer Service Representative, you will have the opportunity to: * Develop your skills and knowledge in customer service, sales, and operations * Take on additional responsibilities and leadership roles * Participate in training and development programs to enhance your career prospects **How to Apply:** If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please click the "Apply" button below to submit your application. We look forward to hearing from you! **Apply Now:** Apply Job! Apply for this job
