At arenaflex, we're revolutionizing the way we connect with our customers, and we're looking for talented individuals to join our team as Customer Service and Sales Call Center Representatives. As a key member of our team, you'll have the opportunity to work from home, providing exceptional customer service and sales support to our valued customers. If you're passionate about delivering outstanding customer experiences and have a knack for sales, we'd love to hear from you! **About arenaflex** arenaflex is a global leader in communications and technology, dedicated to empowering our customers to stay connected to what matters most. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. As a member of our team, you'll be part of a dynamic and supportive community that's passionate about making a difference. **How You'll Make an Impact** In this multi-faceted role, you'll be trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support. You'll use your creative problem-solving skills to address complex customer questions and concerns, navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. **Your Day-to-Day** As a Customer Service and Sales Call Center Representative, you'll: * Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. * Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services. * Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required. * Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution. * Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service. * Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements. * Keep up with changes to technology and applications to provide the best resolution for customers. * Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software & applications. **What You Can Look Forward To** * Hourly pay: $16.40 - $22.42/hour * Additional compensation up to $3000 a month, when you meet your sales goals and performance expectations * Paid training, completed from home, and additional resources to support you * Excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off * Employee Discounts of up to 50% off on: + Eligible arenaflex wireless plans (up to two accounts per employee; up to 10 lines per account) + arenaflex Internet (Fiber where available) + arenaflex phone & arenaflex wireless home phone **What We're Looking For** * Call center or customer service experience * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. **WFH Requirements** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). * arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Possibilities** Career possibilities are limitless with arenaflex. You'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! **Equal Employment Opportunity** It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities. **How to Apply** If you're passionate about delivering outstanding customer experiences and have a knack for sales, we'd love to hear from you! Apply now and take the first step towards a rewarding career with arenaflex. Apply Job! Apply for this job