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District Manager - Penn Hills
About the position
Duquesne Light Company, headquartered in downtown Pittsburgh, is a leader in providing electric energy and has been in the forefront of the electric energy market, with a history rooted in technological innovation and superior customer service. Today, the company continues its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than half a million customers in southwestern Pennsylvania. Duquesne Light Company is committed to creating a culture of inclusion. We value and respect the unique differences and experiences of our employees. We believe that our differences lead to better collaboration, innovation and outcomes. We want you to join our team! Position Summary: Through a strong field presence, the District Manager is responsible for management of Transmission & Distribution (T&D) Construction and Maintenance operations, including safety, reliability, productivity, financial and employee relations.
Responsibilities
- Directs supervisors, professionals, and crafts (between 30-70 employees) and responsible for all costs and customer satisfaction within the Service Center territory.
- Promote and drive positive safety culture and performance, including safe driving performance.
- Promote and drive positive workplace culture to ensure all employees are valued, respected, and engaged.
- Responsible for the safe and efficient restoration of service and all emergency responses.
- Responsible for the construction of work performed to maintain reliable service and exceptional customer satisfaction, while leading the available resources against a standard of results.
- Responsible for ensuring a high level of productivity as defined by standard productivity models while completing service restoration, system betterment projects, customer commitments, and general service work.
- Responsible to administer and maintain safety standards for the Service Center territory.
- Responsible for ensuring customer commitments are met according to schedule in a professional manner and providing direct interaction with the customer.
- Responsible for ensuring Service Center activities are in compliance with all local, state, and federal regulations.
- Responsible for the environmental stewardship within the Service Center's area of responsibility.
- Responsible for maintaining all facilities and the vehicles at the Service Center and effective management of cost center.
- Assists Engineering Technicians in the field design of projects in the Service Center territory.
- Develops and implements new policies, procedures and programs as required.
- Perform other job-related duties as assigned.
- Storm team duties as assigned.
- 24/7 on-call availability.
Requirements
- Bachelors Degree in construction management, operations management, business administration or management, engineering, or relevant field. Equivalent combination of education and experience in lieu of degree will be considered.
- 10+ years of related experience required.
- 3+ years of prior management experience required.
- Valid Driver’s License required.
- Strong leadership capabilities.
- Outstanding communication skills.
- Excellent customer service competencies.
- Strong financial competency and ability to manage a budget.
Nice-to-haves
- Master’s degree construction management, operations management, business administration or management, engineering, or relevant field preferred.
- Prior experience in construction, operations, engineering, or customer service.
- Experience managing represented employees and knowledge of collective bargaining unit contracts.
