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Digital Governance and Policy Intern
About the position
The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. About Mass Digital: The Massachusetts Digital Service, a division of EOTSS, partners with organizations across state government to transform how residents, visitors, businesses, and government agencies interact with the Commonwealth. Our mission is to design and deliver accessible/inclusive, seamless, effective, and secure digitally enabled end-to-end experiences that adapt to a person’s needs, so that every time they engage with any part of their government, they're getting the most and best of the Commonwealth. Our team strives to grow an actionable understanding of the people we serve, design & deliver transformative experiences and solutions, and accelerate human-centered innovation across the Commonwealth of Massachusetts government. We’re committed to inclusive, iterative human-centered design - guided by continuous experience research engagements with a diverse and representative set of Massachusetts government constituents. In this internship you’ll support key initiatives in the Commonwealth Digital Roadmap. We strive to create a culture of belonging in Mass Digital. We are committed to building a workforce that reflects the diversity of the Commonwealth and to celebrating our differences. All applicants and employees drawn to serve our mission will enjoy equal opportunity and fair treatment. We will recruit, hire, compensate, train and promote without regard to race, color, gender (identity and expression), sex, sexual orientation, creed, religion, national or ethnic origin, age, disability status, veteran’s status, or anything else that describes your identity as a human being. About the role: Are you interested in ensuring that all the sites that we deliver adhere to our policies and standards to ensure we provide the best, consistent experience for our constituents? We’re looking for a well-organized and purpose driven Digital Governance and Policy (DiGov) Intern to join our Digital Governance team at the Massachusetts Digital Service (Mass Digital). You’ll collaborate with our agency partners and the digital governance team to accelerate the work and impact to deliver governed sites quickly and compliant. As a Digital Governance and Policy Intern, you have a strong and an understanding of the need for standards to ensure our constituents’ experience and outcomes are consistent and trusted when engaging with government services. In this role you will: Work with the director of digital governance and analyst to plan and execute on governance plans Contribute to the analysis of sites that need to be deployed to mass.gov, ensuring accurate and up to date information on the status of each of the sites, and follow up on missing information. You will participate and contribute to our upcoming initiatives This position is a full-time internship. The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM EST, in a remote hybrid arrangement with 4-8 days per month spent at the primary work location: One Ashburton Place, Boston, Massachusetts 02108. Applicants should be located within reasonable commuting distance from the primary work location. The duration of this summer internship is from Monday June 1st through Friday, August 7th, 2026.
Responsibilities
- Assisting with the Trust Center site development
- Contribute to the development of the Trust Center with the Mass.gov CMS
- Support drafting a layered Privacy Statement, taking direction from the director of DiGov.
- With guidance from the Director and business analyst for Digital Governance, refresh Domain policy public content, include new touch points and requirements
- Assist with maintaining and updating the TSS-DiGov SharePoint site
- Assist with maintaining and updating data across trackers and asset catalog
- Ability to clean, analyze, and add information to our digital catalog
Requirements
- Interest in government tech/government service
- Interest in digital governance and standards to minimize risk and provided trusted sites to constituents
- Managing and creating CMS (content management) and publishing content
- Proficiency in SharePoint – contribute to maintaining the TSS-DiGov site with content updates
- ServiceNow or a customer service platform – look up tickets, respond to questions, and help maintain data hygiene
- Intermediate to Advanced Excel – power query experience is bonus – setting up power query to assist with improving the trackers as we consolidate into a single source of truth
- Analytical skills and a logical approach to data analysis and processes
- High school diploma and either some college education or other relevant experience
- Potential majors: Public policy, UX design, Data management
- Strong verbal and written communication skills
- Be collaborative and inclusive when taking part in projects
Benefits
- Comprehensive Benefits
- When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
- Want the specifics? Explore our Employee Benefits and Rewards!
