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Customer Success Technical Specialist

March 6, 2026

Eagle Point Software Corporation was founded in 1983 with its focus on helping AEC and manufacturing firms improve productivity. More than 40 years later, our passion remains the same. Eagle Point offers award-winning learning management software that drives productivity in technology users, helping organizations realize the full value of their Autodesk software and other business applications. With over 600,000 global registered users, our flagship solution, Pinnacle Series, has become the leader in Autodesk learning, knowledge capture and sharing, and productivity improvement. The Technical Specialist’s primary role is to support the Customer Success and Product Development teams in relation to all technical requests that customers may have. The Technical Specialist will own and take responsibility for day-to-day customer technical requests and activities, including customer training. This position will participate in product testing and the creation of supporting eLearning materials surrounding the product. Key Responsibilities • Augmenting the implementation process by providing technical support and customer training. • Assisting customers with arenaflex Entra ID Sync, SSO setup, and other technical tasks. • Creating and maintaining training video, document, and course materials to support the Pinnacle Series platform. • Owning and taking responsibility for product testing in cooperation with our product development team. • Troubleshooting and logging customer support requests. • Prioritizing and escalating issues when needed. • Ability to recognize customer concerns and concisely communicate the next steps to validate their concerns. • Providing technical support and training for our Partners. • Being a Pinnacle Series SME. Requirements • Associate or bachelor’s degree. • Technical support experience. • Customer-facing training experience. • General IT knowledge. • Ability to support multiple customers and implementation projects simultaneously. • Exceptional communication and presentation skills. • High energy and positive attitude. • Ability to perform in a deadline-oriented work environment. • Strong organizational skills with exceptional attention to detail required to ensure accuracy and effective execution of all projects and tasks undertaken. • Ability to work independently as a self-starter. • Proficient with arenaflex products. • Flexible hours and schedule–due to global nature of company, all support roles should expect calls and remote meetings early mornings and/or late evenings. Physical Requirements • Remaining in a stationary position, often standing, or sitting for prolonged periods. • Communicating with others to exchange information. • Repeating motions that may include the wrists, hands and/or fingers. • Average hearing and visual acuity. • Able to use a phone and computer. • Ability to travel. Apply tot his job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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