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**Customer Representative (German-speaking) - Remote - Sport Clothing Industry at arenaflex**
Experience the Power of a Game-Changing Career with arenaflex Are you ready to join a dynamic and innovative team that's shaping the future of the sport clothing industry? Look no further than arenaflex, a global technology and services leader that powers the brands of tomorrow. We're on a mission to revolutionize the way people interact with our clients' businesses, and we need talented individuals like you to help us achieve our goals. **About arenaflex** arenaflex is a global technology and services leader that's dedicated to helping well-known brands improve their businesses with technology and integrated solutions. With a presence in over 70 countries, we're a team of game-changers who are passionate about creating customer experiences that go beyond WOW. Our commitment to innovation, diversity, and inclusion has earned us a reputation as a leader in our industry, and we're proud to be the employer of choice for over 440k+ game-changers around the globe. **Career Growth and Personal Development** At arenaflex, we believe that our people are our greatest asset. That's why we invest in their growth and development, providing them with the training, cutting-edge technologies, and continuing support they need to succeed. As a Customer Representative on our team, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. **What You'll Do in This Role** As a Customer Representative on our team, you'll play a critical role in delivering exceptional customer experiences that exceed our clients' expectations. Your responsibilities will include: * Providing first-class customer satisfaction at all times, and doing whatever it takes to support our customers following our guidelines. * Handling incoming customer contacts via telephone, email, chat, or social media, and logging call details onto our call tracking systems. * Supporting consumers in the sales and after-sales process by qualifying their needs, recommending products, and providing after-sales support. * Forwarding escalations and defined topics to our clients' brand units and/or contact persons when necessary. * De-escalating complaints, offering solutions within our clients' procedures, policies, or guidelines, or transferring non-standard cases to our clients' or designated partners for resolution. * Ensuring correct presentation of our clients' corporate images in all interactions, representing their brand and generating consumer experiences through outstanding service and personal care on all channels. **Your Qualifications** We're looking for talented individuals who are passionate about delivering exceptional customer experiences. If you're a self-motivated, team player with a customer-focused attitude, we want to hear from you. Your qualifications should include: * Bilingual or proficient in German and advanced English. * Self-motivated, team player, supportive person, outgoing, and open-minded. * Active listening/comprehension skills. * Very good written skills and customer-focused attitude. * Goal-oriented attitude and time management skills. * Minimum knowledge of Office pack + Keyboarding skills. **Don't Meet Every Requirement? No Worries!** We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role. **What's in It for You** We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle: * Full-time 39 hours/week contract: Monday to Friday from 9am to 6pm. * Salary 18,400 euros gross/year + up to 3,500 euros gross/year in bonus. * Work remotely anywhere in Spain. * Bring-a-friend (referral) bonus opportunities. * Full paid training on the company and the project you'll be working on. * Career development programs, specialized courses. **Experience the Best Version of You!** At arenaflex, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice." **Equal Opportunity Employer** We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. **Apply Now!** Ready to join our team of game-changers? Apply now and take the first step towards a game-changing career with arenaflex! Apply Job! Apply for this job
