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Customer Experience Specialist - Tier 2
Whats the role
- Acknowledge and resolve customer escalations received via all customer communication
channels including but not limited to phone, fax, web and written communication.
- Maintain the integrity of all amounts written off against customers’ accounts, adhering to the
organization’s Customer Charter, accounting, auditing and credit policies while maintaining
the professional reputation of the business, and to maintain proper documentation to ensure
Regulatory compliance.
- Provide support relating to the processing of all products and services for all areas
of the business including our outsourced partners
What you'll do
- Support cross functional business process improvement efforts to improve efficiency and customer experience
- Ongoing identification and reporting/escalating of billing/system anomalies that impact customer experience so that the necessary corrective measures are pursued.
- Effectively and efficiently resolve customer escalations received via all communicative points escalation
Knowledge and Experience
- Ideally a Diploma or associate degree in Business Administration, Management Studies or related disciplines.
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
