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Communicator

February 25, 2026

COMMUNICATOR

Serves as the primary point of contact for all parties involved, including agents, buyers and sellers in the preparatory phase of real estate closings, ensuring a seamless and organized process. Provides exceptional customer service and consistent and clear communication to all parties involved and completes all tasks in accordance with company SOPs.

Key Responsibilities

Core Duties:

Make introductory calls to buyers/sellersandallagents once new contract is opened
Communicate important wire fraud information to buyers and agents, when needed
Review and confirm information provided by selling agent to ensure accuracy and completion prior to closing
Provide file status updates to buyersand agents
Identify and escalate issuesin a timely manner and ensure resolution is obtained and communicated to appropriate parties
Complete assigned tasks within the established time frames and in accordance with company SOPs

Communication:

Communicate with clients, real estate agents, lenders, and other stakeholders to gather necessary information and documentation.
Facilitate smooth communication throughout the process to include:
Introductory calls
Week 1 check in calls
2 weeks prior to closing calls
1 week prior to closing calls
1 day prior to closing calls
On record phone calls after closing

Verify Buyer WireFraud Video Completion and escalate to PreCloser if incomplete.

Execute required call cadence:

Notify Buyer/Agent whenTitle is Complete.
Thankyoucall to Buyer’s Agent within1 business day.
Intro call to Buyer within2 business days.
2Weeks Prior to Closing: confirm details with both Agent & Buyer.
1Week Prior: provide status update.
Day Before Closing: confirmation calls to Buyer and Agent.
1Day PostClosing: followup call with Agent.

Client Interaction:

Interact with clients to address questions, provide updates, and gather required information.
Maintain positive client relationships throughout the transaction.

File Management:

Maintain organized and up-to-date files for each real estate transaction.
Ensure that all documents and correspondence are properly filed/saved and accessible.
Ensure that all parties are kept up to date on file status.

Collaboration with Attorneys:

Collaborate with real estate attorneys to address legal issues and ensure that all legal requirements are met.
Seek guidance from attorneys on complex matters.

Time Management:

Efficiently manage time to meet deadlines and keep the closing process on schedule.

Prioritize tasks based on urgency and importance.

Problem-Solving

Identify and address any challenges or issues that arise during the pre-closing phase.
Work collaboratively to find solutions and ensure a smooth process.

General Responsibilities

Participate in maintaining a tidy and organized office environment.
Provide general hospitality (e.g., greeting clients, preparing closing rooms).
Assist with general administrative tasks as needed to support team operations.
Answer incoming calls and direct them appropriately.
Perform other duties as assigned by management to meet organizational needs.

Qualifications

Education: High school diploma or equivalent required. Additional coursework or certification in real estate or paralegal studies is a plus.

Experience: Previous experience in real estate transactions is helpful but not required.

Technical Skills: Proficiency in document management software and tools. Knowledge of real estate laws and regulations.

Core Competencies

Exceptional Attention to Detail: Meticulous in reviewing documents and identifying discrepancies.

Strong Organizational Skills: Efficiently manages files, paperwork, and multiple tasks.

Commitment to Compliance: Upholds legal and regulatory requirements.

Effective Communication: Clear, concise, and professional in all interactions.

Problem-Solving Abilities: Quickly and effectively resolves issues.

Team Player: Collaborates effectively with colleagues and other departments.

Excellent Time Management: Prioritizes tasks and meets deadlines consistently.

High Discretion & Confidentiality: Handles sensitive information responsibly.

Customer-Focused: Provides excellent service and builds positive relationships.

Adaptable: Learns quickly and adjusts to changing processes and technologies.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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