Commercial Project Coordinator Remote, GA, US 22 days agoFull Time

About the position We are searching for a Commercial Project Coordinator to manage and maintain national account client relationships at the highest level within the client's organization. In this role you will serve as the central communication and contact hub for the client, company and service department, as well as assist sales management and teams in identifying and executing growth strategies/opportunities. Responsibilities • Dispatch new losses or follow up on dispatched new losses and work with the client and responding franchise until completion of the project / client satisfaction. • Ensure responding franchise or company understands all account guidelines, pricing, billing format, and time restraints for each particular account. • Resolve and negotiate quality and service issues with responding franchise and vendors. • Effectively lead the day-to-day management of all customer interaction and service with successful outcomes delivering against (arenaflex, Quality, and Speed) resolution metrics. • Drive world class customer service with clear, concise, timely, consistent communication to management and customers. • Project management including organizing and prioritizing site specific issues. • Track and document files and vendor portals on a daily basis. • Analyze data and contracts, gather evidence/facts, determine root cause, engage appropriate partners and apply critical thinking skills to make decisions driving the best possible outcomes. • Negotiate with multiple constituencies including vendors, franchises, multiple levels of retail management and corporate partners. • Be a resource to the franchise network. • Track and manage vendor invoices, work orders, and requests. • Navigate estimate/invoice submission platforms required of SM franchise network. • Efficiently and accurately review franchise/vendor estimates. • Audit SRM, SM, and vendor invoices. • Help educate/train SM franchises on invoicing issues. • Resolve and negotiate invoicing disputes with vendors and franchises. • Work in unison with Project Auditing team to ensure efficient and accurate transition from projects in progress to the review process. • Maintain vendor portals to ensure all documentation is kept up to date and is accurate. • Maintain National Account Matrix to ensure all SLA's and account requirements are captured and are updated as needed. • Provide regular loss reporting to national clients via file reporting portals. Requirements • Sense of urgency, professional appearance and demeanor, positive attitude, and strong work ethic. • Some travel may be required (CAT events, team meetings, Large Projects, or Hurricane events). • Position requires On-Call status to follow up on dispatched losses when necessary. • Proficient with arenaflex Office programs (Access, Excel, and Word). • Proficient with restoration industry programs (Restore 365, XactAnalysis, Xactimate), or equivalent. • Time and Material estimating programs. • Willing to work nights and weekends when necessary or requested. • Ability to travel periodically without restriction. • Understanding of Hazardous materials, including asbestos, lead paint, mold and IICRC. • Communications skills, both written and oral. • Time management skills; Organizational skills. • Ability to execute job functions with minimal supervision. • Customer service experience. Nice-to-haves • Experience in the restoration industry. • Knowledge of unsanitary water categories 2, 3, and Special Situations. Benefits • Medical, Dental, and Vision start the first day of the month following your date of hire. • 401 (k) match. • 15 days paid time off and paid holidays, including 2 floating holidays. • Career growth and advancement. Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...