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Car Wash Customer Service Lead

February 25, 2026

BLISS Car Wash
Customer Service Lead (GSL)

$17 to $19 per hour
$500 Sign on Bonus.

Benefits:

$17.00 - $19.00 hourly pay plus commission.
$500 Sign-on Bonus.
Flexible working hours.
Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
401k with Employer Matching.
FREE weekly car washes.
We offer the opportunity for growth within the BLISS family and value each one of our team members.

At BLISS we make a difference one car at a time. It is not only about what we do, it’s about who we are. We are passionate and contagiously positive. We love to make people smile and we will do whatever it takes to make our guests happy.

We are water warriors and believe water is life so we fight to conserve it at every turn. We are united as we are all part of life on this planet, and together, we can make it better.

If this sounds like you, then BLISS wants to invest in you and your future.

The Customer Service Lead is responsible for assisting in the day-to-day operations from site upkeep to guest service, and membership sales, as well as training a positive team. An outgoing and friendly personality with a passion for guest caring is a key component of this role.

The Customer Service Lead is responsible for ensuring a positive/safe experience for guests as well as providing a safe/positive working environment for employees.

Essential Job Duties:

Lead site staff and improve/maintain a clean, safe & efficient site.
Assists with daily paperwork in the Manager/Assistant Site Manager absence.
Provide the best customer experience by training the team on all internal and external programs and building customer loyalty through the membership program.
Ability to train the team on Monthly Unlimited Wash Memberships as well as Single Wash Packages.
Provide daily direction to the staff and ensure safety and other compliance procedures are being adhered to.
Strong problem-solving skills and stay in regular communication with the Site Manager.
Follow through on-site open/close process and ensure the site is fully operational during business hours.
Responsible for creating a culture and level of interaction to ensure exceptional customer care.
Accountable for providing strong, positive, and proactive leadership to the team while providing direction, training, and feedback.
Sustains a high level of product knowledge and product preparation.
Maintains clean work areas.
Maintains a safe work environment for employees, vendors, and guests.
Ability to follow directions and make decisions consistent with the job functions.
Perform (after-hours) site cleaning (Cleaning site includes but is not limited to Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.)
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform appearance policy.
Responsible for compliance with local, state, and federal laws as well as internal audits.
Enjoy working outdoors.
Be a team player.

Other Responsibilities:

Greet and create an exceptional first impression for all guests.
Offer & Sell Monthly Unlimited Wash Memberships and Single Wash Packages.
Ensure all vehicles are loaded correctly and safely onto the conveyor.
Prep the vehicle within company guidelines.
Quality Control Area (If applicable) - verify all vehicles are BLISS clean as well as wipe down vehicles within company guidelines.

Job Qualifications:

Always maintain the highest level of customer care.
Ability to adapt to the ever-changing high-volume retail.
Have the capacity to take initiative when problems arise.
Flexibility to adapt to a variety of situations.
Have attention to detail with the capability to prioritize and meet deadlines.
Ability to work varied hours/days as business dictates.
Demonstrates ability to improve staff performance through motivation, training, and setting clear expectations.

Leadership Skills:

Excellent verbal communication skills.
Must be able to lead, support, and contribute to team goals.

Language Skills:

Ability to communicate in English.
Communicate operational concerns with Management and co-workers.

Reporting Relationships:

Reports to the Site Manager.

Working and Environmental Conditions:

Works OUTDOORS with exposure to fumes from vehicles, equipment, and cleaning solvents.
Constant fluctuation in temperature and conditions.
Noise and vibration exposure.

Physical Demands:

Must have the ability to lift up to 50 lbs.
Ability to stand or walk for extended periods.
Flexible hours, night and day, weekends, and holidays.
Ability to operate all related equipment.

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The company reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. A Sign-on bonus is payable after 90 days of continued employment.

We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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