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Beauty Advisor
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PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions)
Performance
- Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
- Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
- Courteously handle customer service, sales, refunds, and exchanges and assist with on-line orders.
- Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
- Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
- Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests. Maintain prompt, regular attendance.
- Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
- Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beauty’s systems.
- Collaborate with managers and associates throughout the store to help grow the business.
- Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
- Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Adhere to Ulta Beauty’s dress code.
- Drive sales by keeping assigned work area replenished, signed and faced, and ensuring testers are available.
- Maintain outstanding store standards and overall store cleanliness including salesfloor, restrooms, cashwrap, backroom, and break area.
- Participate in completing merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and processing/unloading shipments using Ulta Beauty’s technology and best practices.
- Protect company assets by following loss prevention best practices and providing exceptional guest service.
- Execute other operational tasks as directed.
Education
- High school diploma is preferred
Experience
- 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred
Skills
- Demonstrates a passion for guest service and competency for selling
- Proficient with basic technology (e.g., Point of Sale system and Apple devices)
- Ability to build and maintain strong customer relationships
- Ability to troubleshoot
- Ability to work independently and as part of a team
SPECIAL POSITION REQUIREMENTS
- Work a flexible schedule to include days, evenings, weekends, and holidays
WORKING CONDITIONS
- Continuous mobility throughout the store during shift
- Frequent standing, bending, pulling, pushing, reaching, and twisting during shift
- Continuous and/or frequent lifting, carrying, and/or moving up to 25 lbs. during shift
- Continuous coordination and manipulation of objects during shift
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
