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Backend Support Engineer

March 7, 2026

Valiant Finance is an award-winning FinTech startup on a mission to simplify business lending. Our cloud-based platform helps thousands of Australian small businesses compare and apply for loans from over 80 of the country's leading lenders. Our platform doesn't just power our own services - it also drives the commercial lending capabilities for some of the world's most recognised brands. We're a fast-growing company, and we're looking for an experienced Ruby on Rails Engineer to join our team on a full-time basis to provide critical global coverage. While our core engineering team is based in Australia, we are remote-friendly and looking for an engineer dedicated to operating on UK business hours. We're looking for a candidate who is passionate about engineering and technology, can solve technical problems and is able to communicate problems and solutions with ease. What You'll Be DoingAs a Backend Support Engineer, you will be the primary Level 2 technical responder during UK operating hours, ensuring our platform runs smoothly for our global partners and clients. Your responsibilities will include:<ul><li>Owning Level 2+ Support: Triaging, debugging, and resolving complex technical tickets escalated by our customer success and L1 support teams.</li><li>Core Engineering: When the support queue is clear, you will operate as a standard backend engineer — tackling technical debt, performing system maintenance, and optimising the platform.</li><li>Integrating with a range of external services such as Salesforce, Auth0, Cloudflare, and more.</li><li>Maintaining our infrastructure on a major cloud provider to support our rapid growth.</li><li>Writing well-structured, tested, and documented code that's a pleasure to maintain.</li><li>Working closely with our Product, Design, and other teams to refine deliverables and bring new features to life.</li></ul> What We're Looking ForWe're seeking a passionate Ruby on Rails expert backend engineer who can solve complex technical problems and communicate solutions with ease.Required Experience:<ul><li>Ability to work standard UK business hours (remote).</li><li>Minimum 5 years of commercial Ruby on Rails experience. </li><li>Proven experience in a technical support, site reliability, or escalations engineering role.</li><li>Proven experience integrating with multiple external APIs.</li><li>Experience with database design and performance tuning, particularly with PostgreSQL.</li><li>Experience designing and maintaining infrastructure with AWS, GCP, or Heroku.</li><li>Experience with testing frameworks like Rspec.</li><li>Experience with high-volume background job processing frameworks like Sidekiq.</li><li>Proficiency with development tools like Linear or Jira.</li><li>Strong written and verbal communication skills, crucial for customer and internal team interactions.</li></ul> Bonus Points:<ul><li>Experience with helpdesk or ticketing software (e.g., Zendesk, ZohoDesk).</li><li>Experience with security best practices (e.g., OWASP, STRIDE).</li><li>Interest in automating repetitive tasks using AI tools and techniques.</li><li>Experience in high-volume production environments with strict availability SLAs.</li><li>Knowledge of the financial services industry (lending or corporate finance).</li><li>Experience navigating GDPR and/or SOC2.</li></ul> Benefits & CultureWe're a remote-friendly team, and while this role is completely remote to cover UK hours, you'll be deeply integrated into our culture. We foster a culture where innovation is recognised and rewarded. <ul><li>Embrace your need for work-life balance with our remote/hybrid working model. </li><li>Celebrate the joy of starting a family with 8 weeks of paid parental leave. </li><li>Company-wide events designed to honour and celebrate all the outstanding achievements of our amazing team. </li><li>Opportunity to shape the future of AI in Australian and EU fintech.</li><li>Access to latest AI tools and technologies for productivity.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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