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Administrative Operations Manager (Front Office)

March 9, 2026

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff "for fit" makes significant contributions to Howard University's overall mission. At Howard University, we prioritize well-being and professional growth. Here is what we offer: <ul><li>Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support</li><li>Work-Life Balance: PTO, paid holidays, flexible work arrangements</li><li>Financial Wellness: Competitive salary, 403(b) with company match </li><li>Professional Development: Ongoing training, tuition reimbursement, and career advancement paths</li><li>Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture</li></ul> Join Howard University and thrive with us! <a target="_blank" href=""> JOB PURPOSE: The Administrative Operations Manager (Front Office) serves as the operational and administrative anchor of the Office of the Dean and is the primary front-facing representative for the College of Arts & Sciences. Reporting to the Assistant Dean for Finance & Administration, this role is responsible for managing day-to-day administrative operations, front office services, facilities coordination, vendor and procurement activities, and student staff supervision to ensure a professional, efficient, and well-coordinated Dean's Office. SUPERVISORY AUTHORITY: <ul><li>Supervises front desk staff and work-study students assigned to the Office of the Dean</li><li>Responsible for scheduling, training, task assignment, and performance feedback for student and administrative support staff</li><li>Provides functional guidance to administrative staff supporting front office operations</li></ul> NATURE AND SCOPE: The Administrative Operations Manager (Front Office) works closely with the Dean, Chief of Staff, Assistant Dean for Finance & Administration, associate deans, faculty, staff, students, visitors, vendors, and university service partners (e.g., Facilities, Procurement, IT). This role exercises independent judgment in managing administrative operations, resolving day-to-day issues, and coordinating resources to support executive leadership and college-wide operations. PRINCIPAL ACCOUNTABILITIES: Front Office & Executive Operations <ul><li>Serve as the primary front office presence for the Office of the Dean, ensuring a professional, welcoming, and well-managed environment</li><li>Manage front desk operations, visitor reception, and daily office readiness</li><li>Coordinate administrative logistics for meetings, events, and executive activities within the Dean's Office</li><li>Maintain consistent front office protocols and service standards</li></ul> Administrative Operations & Workflow Management <ul><li>Establish and maintain administrative procedures, workflows, and internal operating practices for the Office of the Dean</li><li>Manage document control, records management, and administrative filing systems</li><li>Draft, maintain, and update non-HR administrative standard operating procedures (SOPs)</li><li>Coordinate internal communications and administrative scheduling within the Dean's Office</li></ul> Student & Administrative Support Oversight <ul><li>Supervise work-study students and front desk staff, including scheduling, onboarding, task delegation, and time submission coordination</li><li>Ensure adequate front office coverage and operational continuity</li><li>Support administrative onboarding logistics for new staff (workspace readiness, access coordination, supplies), referring all HR-related actions to the HR Operations Coordinator</li></ul> Facilities & Building Operations <ul><li>Serve as the primary point of contact for facilities, maintenance, and building operations for the Office of the Dean</li><li>Coordinate building safety, space readiness, and maintenance requests</li><li>Monitor office infrastructure needs and escalate issues as appropriate to Facilities Management</li></ul> Vendor, Procurement & Resource Management <ul><li>Coordinate procurement of goods and services in accordance with university policies</li><li>Manage vendor relationships, service agreements, renewals, and pricing coordination</li><li>Track contracts, service timelines, and vendor deliverables (non-legal review)</li><li>Maintain inventory, office supplies, and resource allocation for the Dean's Office</li><li>Oversee procurement card (P-Card) activity, including transaction processing, reconciliation, and compliance with university procurement policies</li></ul> Operational Partnership & Special Projects <ul><li>Partner with the Chief of Staff on administrative initiatives, operational improvements, and special projects</li><li>Support the Assistant Dean for Finance & Administration with administrative coordination and operational reporting as needed</li><li>Identify opportunities to improve front office efficiency, service delivery, and administrative consistency</li><li>Coordinates domestic and international travel arrangements for the Dean, as needed, ensuring accuracy, timeliness and adherence to university travel guidelines</li></ul> CORE COMPETENCIES: <ul><li>Strong knowledge of administrative and office operations principles</li><li>Demonstrated ability to manage front office services in a complex academic environment</li><li>Excellent organizational, communication, and interpersonal skills</li><li>Ability to exercise discretion and maintain confidentiality</li><li>Strong vendor coordination and procurement management skills</li><li>Ability to supervise and develop student and administrative support staff</li><li>Proven ability to manage multiple priorities and operate independently</li><li>Working knowledge of enterprise resource planning (ERP) systems, including Workday.</li><li>Proficiency with office productivity tools (Word, Excel, Outlook) and administrative systems</li></ul> MINIMUM REQUIREMENTS: <ul><li>Bachelor's degree in business administration, public administration, or a related field</li><li>4-6 years of progressively responsible experience in administrative or operations management</li><li>Experience supporting executive offices or senior leadership preferred</li><li>Equivalent combination of education and experience may be considered</li></ul> Compliance Salary Range Disclosure $55,000-$65,000

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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